Clinic Operations Manager

Job title: Clinic Operations Manager

Location: Dubai, UAE · Type: Full-time

About us

We are a premium aesthetic and wellness clinic in Dubai, offering aesthetics, dermatology, surgery and longevity services with a high-touch patient experience.

The role

We are looking for an Operations Manager to run day-to-day clinic operations, lead the non-medical team and make sure every patient visit runs smoothly, safely and profitably.

Responsibilities

• Oversee daily clinic operations: scheduling, front desk, call centre, patient flow and service quality
• Lead, hire and train reception, patient coordinators and support staff
• Manage doctor and nurse rosters to maximise utilisation and room capacity
• Ensure full compliance with DHA licensing, inspections, policies and patient-safety standards
• Manage inventory, procurement, suppliers and equipment maintenance
• Track KPIs (bookings, conversion, revenue, patient satisfaction, no-shows) and report to management
• Work with marketing and sales on campaigns, packages and patient retention
• Handle patient complaints and drive continuous improvement

Requirements

• Bachelor's degree in Healthcare Management, Business Administration or a related field
• Minimum 5 years' experience in clinic or healthcare operations in the UAE, with at least 2 years in a management role
• Strong knowledge of DHA regulations and healthcare compliance
• Experience with clinic management systems (EMR, booking and CRM)
• Proven people leadership and problem-solving skills
• Fluent English; Arabic preferred

What we offer

• Competitive salary plus performance bonus
• A key leadership role in a growing clinic
• Complimentary clinic treatments
• Visa, medical insurance and annual leave

Pay: AED1.00 - AED2.00 per month

Work Location: In person