Clinic Administrator
# Clinic Administrator **London Orthotics Consultancy** · Kingston upon Thames KT2 6HL · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role The London Orthotic Consultancy (LOC) https://www.londonorthotics.co.uk/ is a growing private clinic, founded in 2004, specialising in bespoke orthotic treatment for a wide range of adult and paediatric conditions. In addition, we have LOC Manufacturing which produces bespoke orthotics for LOC's patients. We have almost 40 employees, with our head office in Kingston, Greater London; convenient for the main rail & bus stations with the shopping centre and great places to grab lunch on our doorstep. We have an exciting opportunity for an experienced administrator/customer services operative to join our busy team - this is a varied role which will give you the opportunity to be involved in a range of activities. This role supports the Clinicians in providing excellent care to our patients but also involves developing new business by being the first point of contact for prospective clients and providing excellent customer care. In addition, you will be required on occasion to cover the Clinic Reception. Who we are looking for:- We are looking for a computer literate individual who works well in a fast paced changing environment. You will join an established supportive team and will be provided with training on the services we provide (yep we know you will have to Google Orthotics and no it’s not teeth) and our internal booking and scheduling systems. The individual we are looking for is well-organised, can juggle multiple tasks, has excellent customer service skills and is adaptable – this is a varied role and will give you the opportunity to not only hone your skills in IT & administration but sales and customer service. Benefits:- - You will be joining an amazing team who love to socialise together - After 1 year’s service access to our private healthcare provision - Pension scheme - Bonus scheme - 22 days holidays + bank holidays - Cycle to work scheme - Access to company electric vehicle scheme What the role involves (but not limited to):- Clinician Assistance - First point of contact for patient appointments and general queries - Closely managing a portfolio of patients - Support with administrative tasks including appointments on CRM system. - Organise Clinicians’ diaries. - Order items on behalf of the Clinicians for patients - Sending out quotes and invoices for treatment (Patients, Embassies and Case Managers) - Supporting with day-to-day tasks Administration - Creating purchase orders - Booking in referrals from 3rd parties involved in patient care. - Organising notes for legal purposes, ensuring GDPR is followed. - Organising follow up appointments. - Taking payments and following up on unpaid invoices - Liaising with health insurers for payment of patient care - Packaging and sending out footwear and orthotics by post & courier. - Adding specifications to Smartsheets (scheduling system) and passing through to LOC Manufacturing - Ensuring that completion of orders are followed on Smartsheets and orthoses are manufactured in a timely fashion - Supporting the wider Administration team during absences or busy periods - Taking minutes during both clinical and administrative meetings - Making up packages for online orders - Following up with clients after their initial consultation to see if wish to have further treatment. Customer Service - Answering general enquiries and being the first point of contact to prospective patients - Responding to prospective and existing client’s emails - Explaining treatments, and pricing structures - Taking calls for the wider administrative team and dealing with queries from existing customers - Booking initial consultations for patients – including satellite clinics - Ensuring an excellent service to patients and responding to requests Reception - Opening and closing the Clinic - Greeting patients - Ensuring the Reception area and clinic rooms are tidy. - Assisting Clinicians with antibacterial cleaning of clinical rooms between patients - Taking delivery of packages - Taking payment after appointments - Ensuring general H&S within the Reception area, clinical rooms, and toilets - Ensuring clinic rooms and toilets are stocked as required. - Ensuring the hoist battery is charged. - Answering general phone calls and passing through to the correct department (taking messages where required) Job Type: Permanent, Full-time Base Salary:circa £26,000 plus Job Types: Full-time, Permanent Pay: £26,117.00-£28,000.00 per year Benefits: - Casual dress - Company events - Company pension - Cycle to work scheme - Private medical insurance - Sick pay Application question(s): - Could all potential applicants include a cover letter in addition to their resume, please? Experience: - Customer service: 1 year (required) - Administrative experience: 2 years (required) Language: - English (required) Work Location: In person
Наблюдалась 2026-10-04, впервые 2026-09-30, источник — Indeed.