Client Support Specialist (Philippines, Fully Remote)
# Client Support Specialist (Philippines, Fully Remote) **Wingz PH** · Philippines · `Remote` · `Contractor` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support-Specialist]` `[Customer-Service]` `[Call-Center-Representative]` `[Support-Specialist]` `[Client-Services]` `[Remote-Customer-Support-Specialist]` `[Remote-Client-Success-Specialist]` `[Client-Support-Representative]` `[Client-Support-Associate]` --- ### About the Role About Wingz, Inc. Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). Our network of compassionate, credentialed drivers helps vulnerable populations gain access to the care they need. About the role We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment. As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols. What you'll do - Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy. - Provide accurate ETAs and handle broker-related inquiries promptly and effectively. - Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards. - Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution. - Document all conversations and updates accurately in the company database or CRM system. - Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support. - Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout. - Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements. What you'll need - Minimum of 2 years of phone-based support experience for international companies (B2B or B2C). - Exceptional attention to detail and organizational skills. - Strong verbal and written communication skills with a professional and empathetic tone. - Fast learner who adapts quickly to new tools, systems, and client processes. - Passionate about helping people, especially within healthcare and transportation contexts. - High energy and enthusiasm, with a positive attitude and team-oriented mindset. - Ability to work independently while maintaining accountability and accuracy. - Willingness to work ET hours, including weekends or holidays, depending on operational needs. Why Wingz? - Mission-driven work that makes a tangible difference in people’s lives. - 100% remote work culture - A small, agile team where your impact is felt every day. - Competitive compensation and benefits. Originally posted on Himalayas
- Customer-Support-Specialist
- Customer-Service
- Call-Center-Representative
- Support-Specialist
- Client-Services
- Remote-Customer-Support-Specialist
- Remote-Client-Success-Specialist
- Client-Support-Representative
- Client-Support-Associate
Наблюдалась 2026-10-06, впервые 2026-10-06, источник — Himalayas (JSON API).