Client Support Specialist
# Client Support Specialist **inniAccounts Limited** · Derby DE1 2BU · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role We’re looking for someone who loves giving great customer service. You’ll be part of our client support team, helping contractors, consultants and property investors get the most from our service. Our clients use our software to manage their accounts, so you’ll spend your day answering questions, solving problems and making sure people get clear, helpful answers when they need them. Some questions will be straightforward. Others will take a bit of digging. What matters is that you take ownership, work out what needs to happen and make sure the client isn’t left wondering what’s going on. What you'll be doing Helping clients by phone, email and through our support channels Taking ownership of questions and seeing them through to a proper resolution Helping clients use our software and troubleshooting when something isn’t working as expected Keeping clients updated so they always know what’s happening Working with colleagues across the business when you need their expertise to solve something Knowing when you can answer something yourself and when it needs to go to an accountant Helping new clients get comfortable with our service and software Keeping client information and CRM records accurate and up to date Who we're looking for You don’t need to know anything about accountancy before you join us. What we care about is whether you’re good with people, comfortable with technology and genuinely enjoy sorting things out for customers. You might already work in customer service, client support, software support or a similar role. You’ll probably enjoy this job if you: Like helping people and take pride in giving genuinely good service Are confident and friendly on the phone Enjoy getting to the bottom of a problem rather than simply passing it on Pick up new software and systems quickly Communicate clearly and naturally, particularly in writing Can keep track of multiple client questions at once and make sure nothing gets forgotten Pay attention to the details Stay calm and helpful when someone has a problem they want solved Above all, we’re looking for someone who cares about the client experience. We can teach you our software and how our service works. About us We’re an accountancy firm that builds its own software. Through inniAccounts and Provestor, we work with contractors, consultants and property investors across the UK. Technology is a big part of how we work, but so are people. We want our clients to get a brilliant service: quick answers, clear communication and someone who takes responsibility for helping them. You’ll be joining a friendly, growing team in Derby and will have plenty of opportunity to learn as the role and team develop. The practical stuff We’re based at Derwent Business Centre in Derby, around a ten-minute walk from the city centre. We offer hybrid working and flexible hours. There’s parking on site, a relaxed dress code and free snacks and drinks in the office. You’ll also get 28 days’ holiday including bank holidays, rising to 33 with long service, with the option to buy more. There’s your birthday off, private health insurance and paid sick leave. And we do actually enjoy spending time together - there’s a summer BBQ, Christmas party and socials throughout the year. Interested? Send us your CV and a few lines telling us why you think you’d be good at looking after our clients. Write those lines yourself. How you communicate is an important part of the job, and we’d like to hear from you rather than your AI assistant. Pay: £21,200.00-£24,800.00 per year Benefits: Casual dress Cycle to work scheme Discounted or free food Free parking On-site parking Sick pay Work from home Experience: technical client support: 2 years (required) Work Location: Hybrid remote in Derby DE1 2BU
Наблюдалась 2026-09-15, впервые 2026-09-09, источник — Indeed.