Client Sucess Supervisor
# Client Sucess Supervisor **DHL** · Jandira, SP · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Descrição da vaga: Esta vaga também é inclusiva para PCDs. This role ensures our customers are satisfied with our DFN (Fulfillment) product. Responsible for advising and supporting our customers, customer service and our warehouses in their day-to-day operations. Manage new requirements and conduct review meetings with customers together with the commercial owner/site manager. Requisitos Quais são os requisitos? Degree level education English (Full professional proficiency) Excellent communication skills Experience in Operations, Customer Service, or Account Management Good analytical skills and planning competencies as well as a systematic problem solving approach Previous experience or affinity in IT, process management, project management, organizational skills Affinity & insights into the eCom market/eCom needs Responsabilidades Dentre as suas principais responsabilidade, você irá encontrar: Providing knowledge around carriers, product and customer service processes Consulting customer service with questions around customer inquiries Solving complex requests occurring in day-to-day business Overseeing claims being raised by the customer and their processing by customer service, carriers and warehouses Executing on and safeguarding Customer Service standards Continuously improving tools and templates used in the processes Participation in customer meetings, business reviews & operations calls together with site managers, commercial owners Monitoring and ensuring customer services responses are according to our standards Analyzing root causes of re-occurring issues arising in running operations and solving them with the right stakeholders Aligning customer change requests with Sales and Project Delivery. Implement smaller change requests in direct alignment with operations and IT Handling minor escalations occurring in customer service Training & educating the customer on the correct role they need to play / how they need to contribute to good & profitable operations Sobre a DHL A DHL Supply Chain é líder global em logística, conectando pessoas e negócios. Com soluções inovadoras e operações eficientes, valorizamos cada pessoa e acreditamos na força da diversidade. Promovemos um ambiente seguro, inclusivo e colaborativo, onde cada talento pode se desenvolver e construir uma carreira com propósito. Clique aqui para saber mais!
Наблюдалась 2026-09-15, впервые 2026-09-08, источник — Indeed.