Client Success Operations Coordinator

Hi, we're TechnologyAdvice .

Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines.

We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern.

We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

TechnologyAdvice is looking for a Client Success Operations Coordinator to help keep client campaigns running smoothly. You’ll work behind the scenes with our Client Success and internal operations teams to set up programs, track deliverables, analyze campaign data, and identify issues before they affect delivery.

This role is a good fit for someone who enjoys working with data, thinking critically, and managing multiple priorities. You'll help the team make sense of campaign performance, maintain accurate reporting, and deliver on client commitments through proactive problem-solving and clear internal communication.

Employment Level: Entry Level

Employment Type: Full-time

Location: Philippines

Working Hours: 9PM to 6AM PHT (Apr - Oct) or 10PM to 7AM PHT (Nov - Mar)

What you'll do

• Set up and maintain client programs in Salesforce, making sure campaign details, requirements, and timelines are accurate.
• Monitor active programs, track deliverables, and flag pacing, quality, or execution issues to the right team members.
• Troubleshoot campaign setup and delivery issues, working with internal teams to resolve them.
• Prepare and analyze campaign reports, validate data accuracy, identify meaningful trends, and explain relevant findings to the Client Success team.
• Coordinate internal handoffs and follow up on open items so work stays on track.
• Review leads and campaign elements against program requirements and flag anything that needs correction.
• Keep campaign records and process documentation organized and up to date.
• Manage incoming requests for reports, campaign summaries, and other deliverables, ensuring accuracy and timely completion.
• Identify recurring issues and suggest practical ways to improve team workflows.

Who you are

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Highly organized and comfortable managing several programs and deadlines at once.
• Detail-oriented, especially when working with campaign requirements, data, and reports.
• Able to communicate clearly and concisely, explain findings, and provide relevant updates to internal stakeholders.
• Proficient in Google Sheets or Excel, with the ability to analyze and interpret data, prepare accurate reports, and explain why findings matter.
• Familiar with Salesforce or a similar CRM, or able to learn new systems quickly.
• Proactive about spotting issues, finding answers, and escalating problems when needed.
• Interested in learning how B2B demand generation campaigns work.
• Must have a working laptop/pc and, internet, and a backup connection.