Client Services & Operations Manager
# Client Services & Operations Manager **Roar Fitness** · London W8 7RG · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Roar is seeking a confident, highly organised and proactive individual to join our team as Client Services & Operations Manager. This is a varied, hands-on role requiring someone with a strong administrative background, excellent customer service skills and the ability to confidently manage the day-to-day running of a busy site. The role combines site management and front of house with client administration, business reporting and operational support. You will be a key point of contact for both current and prospective clients while ensuring that the systems, administration and processes behind the scenes run accurately and efficiently. As part of a small and fast-moving team, we are looking for someone with great initiative who takes ownership, spots what needs doing and can multi-task like a pro! About Roar Roar is one of London’s leading private personal training brands specialising in body transformations. Our clients range from busy city workers to celebrity and TV personalities, all looking for the very best private facilities and trainers in London. Responsibilities - Oversee the smooth day-to-day running of the site and maintain high standards throughout. - Act as front of house and a key point of contact for current and prospective clients. - Manage client enquiries by phone, email and in person, including organising consultations and appointments. - Manage new client onboarding, ensuring accounts, packages, payments, trainer allocation and appointments are set up accurately. - Oversee client accounts, payments, renewals and credit control. - Manage busy diaries, booking systems and client schedules. - Maintain accurate statistical and business reporting across key KPIs including sales, attendance, retention and renewals. - Analyse data to identify discrepancies, trends or areas requiring action. - Manage general administration including invoices, expenses, records and office systems. - Oversee facilities, maintenance and contractors, ensuring issues are followed through to resolution. - Monitor stock levels and coordinate ordering of supplies and retail products. - Maintain awareness of health & safety and fire safety requirements and ensure relevant site processes are followed. - Monitor client satisfaction, manage queries and complaints and ensure consistently high standards of service. - Liaise effectively with the coaching team, Leadership Team, suppliers and external partners. - Identify opportunities to improve systems and processes as the business continues to grow. About You - Experience working in a fitness environment is not essential but you must have a genuine and established interest in health, fitness and wellness, with training and exercise already an important part of your own lifestyle. - A strong administrative background with excellent numeracy and organisational skills. - Highly confident using Excel, Outlook and other business systems. - Comfortable working with data and able to turn information into useful actions and insights. - Exceptional customer service skills and confident dealing with a wide range of clients. - Professional, personable and highly detail focused with a positive, can-do approach. - Proven ability to multitask and stay organised within a busy, fast-moving environment. - Proactive and able to work autonomously, prioritise effectively and take ownership. - Strong interpersonal skills and able to communicate confidently at all levels. - Commercially aware and comfortable dealing with payments, renewals and credit control. - Discreet and professional when dealing with confidential information or difficult situations. - An excellent verbal and written communicator. - Passionate about health and fitness and excited by the opportunity to develop within a growing brand. This is a role for someone who enjoys being at the centre of a busy environment – equally comfortable welcoming a client, managing detailed administration, analysing business data or taking ownership of an issue within the site. Your commitment: This role is full time on-site, working 5 days per week with specific 9-hour shift patterns between 7.30 am and 7.30 pm including fortnightly Saturday shifts. Please note: we will only consider applications that include a covering letter. Pay: £30,000.00-£35,000.00 per year Benefits: - Company pension - Cycle to work scheme - Gym membership - Health & wellbeing programme - On-site gym Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-12, источник — Indeed.