Client Service Representative I

Job details

Department / Desk Support

SpiderRock EXS, LLC - Chicago Office

Full-time

On-site

$75,000 USD - $95,000 USD

About SpiderRock Technology Solutions LLC

SpiderRock Technology Solutions LLC is the parent company of SpiderRock EXS LLC, SpiderRock Platform Services LLC, SpiderRock Gateway LLC, SpiderRock Platform Services UK Ltd, and SpiderRock EXS B.V. Together, these SpiderRock entities create and deploy some of the most innovative trading and risk management solutions, routing logic, as well as data and analytics services for global derivatives. Clients of SpiderRock are large asset managers, proprietary trading firms, bank trading desks, and other institutional clients located around the world.

We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team. This is a full-time salaried position in our Chicago office and report to the Head of Client Support team.

WHAT YOU WILL DO

Provide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:

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Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications

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Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms

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Troubleshoot system and client connectivity issues

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Investigate order routing issues between SpiderRock and multiple execution brokers

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Perform QA of internal trading tools, algorithms and risk applications and document as needed

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Assist in client-onboarding and account creation

WHAT WE ARE LOOKING FOR

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Bachelor's degree or equivalent experience

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Concentrations on Finance, Economics, Mathematics or Computer Science are preferred

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Previous financial industry or trading experience a plus

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Experience in the financial industry

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Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures

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Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses

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Professional, motivated attitude

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Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment

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Independent self-starter and a keen attention to detail is a must

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Local to the Chicago land area

WHAT TO EXPECT

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Learn while doing

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Highly competitive pay, benefits, and bonus structure

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Health insurance (medical, dental, vision)

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Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)

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Discounted pet insurance

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Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)

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Wellness programs

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Zen Den for meditation, naps, nursing, or just to decompress

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Work with high-caliber and innovative professionals

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Access to unlimited snacks and beverages in our lounge area

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Monthly, quarterly, and semi-annual company sponsored events

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401K Safe Harbor Plan and Match

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Onsite gym membership

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Divvy bike access

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A fun and collaborative environment