Client Service Manager (Fund Services)
# Client Service Manager (Fund Services) **JPMorganChase** · DUBLIN 2, County Dublin · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role JOB DESCRIPTION At J.P. Morgan, exceptional client service is at the heart of what we do. As a Client Service Manager – VP, you'll build trusted relationships, champion client needs, and drive world-class service at every touchpoint. Job Summary: Manage a portfolio of asset manager clients across Global Custody, Depository, Fund Administration, Transfer Agency, and ALTS products. Own client satisfaction, collaborate across teams, and drive continuous improvement. This high-impact role demands responsiveness, broad product knowledge, and a relentless focus on enhancing the client experience. Key Responsibilities: - Serve as the primary escalation contact for clients and internal stakeholders. - Oversee client portfolios, ensuring exceptional service and proactive expectation management. - Lead client meetings, communicate product and system enhancements, and ensure ongoing satisfaction. - Establish and manage governance processes, monitor service levels using KPIs and RAG ratings. - Drive reduction of billing errors and carry costs; ensure accurate, timely fee billing. - Oversee global initiatives and remediation projects to meet service standards. - Mentor and develop junior team members, fostering ownership and teamwork. - Resolve complex client issues through cross-functional collaboration. - Advocate for clients, driving impactful change and keeping their needs central to decision-making. - Identify opportunities to improve efficiency and reduce risk, influencing client behaviors. - Represent the client voice for enhancements across stakeholders. - Communicate directly and effectively to broker successful outcomes on complex issues. Required Qualifications & Skills: - Bachelor's degree. - 8+ years in financial services, servicing institutional clients. - Strong knowledge of Global Custody, Traditional, Hedge, Private Fund Services, and ALTS structures. - 3+ years of direct people management. - Excellent communication, presentation, and project management skills. - Effective problem-solving and decision-making abilities. - Sound judgment and ability to make decisions on behalf of clients and J.P. Morgan. Preferred Qualifications: - Experience in securities services or supporting ALTS clients/products (Client Service, Operations, Onboarding, Product, Fund Administration, Transfer Agency, Depositary, Custody). - Knowledge of securities service products and eagerness to expand industry expertise. - Commitment to continuous improvement. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Наблюдалась 2026-10-15, впервые 2026-10-12, источник — Indeed.