Client Service Head ( Recruitment Industry )
# Client Service Head ( Recruitment Industry ) **Team HR** · Goregaon East, Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role Job Description – Client Servicing Head Position: Client Servicing Head Experience: 2–4 Years Job Type: Full-Time Department: Client Servicing / Customer Relationship Industry: As per company requirement Job Summary We are looking for a proactive and customer-focused Client Servicing Head to manage client relationships, understand customer requirements, coordinate with internal teams, and ensure excellent service delivery. The candidate will be responsible for client satisfaction, retention, issue resolution, and supporting business growth. Key Responsibilities - Manage and maintain strong relationships with existing clients. - Act as the primary point of contact for assigned clients. - Understand client requirements and coordinate with internal teams for timely execution. - Handle client queries, complaints, and escalations professionally. - Ensure timely delivery of services/projects as per client expectations. - Conduct regular client follow-ups and provide updates on ongoing requirements. - Monitor client satisfaction and identify opportunities for improvement. - Prepare quotations, proposals, presentations, reports, and other client-related documents. - Coordinate with Sales, Operations, Production, Finance, and other departments as required. - Track client requirements, commitments, pending tasks, and deadlines. - Identify opportunities for repeat business, upselling, and cross-selling. - Maintain accurate client records and update CRM systems. - Prepare regular reports on client status, business activities, and service performance. - Monitor team performance and guide team members on client servicing activities. - Ensure company service standards and KPI/KRA are achieved. - Support management in developing strategies for client retention and business growth. Required Skills - 2–4 years of experience in Client Servicing, Customer Relationship Management, Account Management, or Business Development. Salary: As per company standards and candidate experience. - Excellent verbal and written communication skills. - Strong client relationship and negotiation skills. - Good presentation and problem-solving abilities. - Strong follow-up and coordination skills. - Ability to manage multiple clients and priorities simultaneously. - Good knowledge of MS Excel, Word, PowerPoint, and CRM software . - Target-oriented and customer-focused approach. - Ability to lead and coordinate with a team. Qualification Graduate in any discipline. MBA/PGDM in Marketing or related field will be an added advantage. Key Competencies Client Relationship Management | Team Handling | Communication | Negotiation | Customer Satisfaction | Coordination | Problem Solving | Retention | Upselling | KPI/KRA Management Salary: As per company standards and candidate experience. Pay: ₹30,000.00 - ₹50,000.00 per month Work Location: In person
Наблюдалась 2026-10-04, впервые 2026-09-26, источник — Indeed.