Client Relations & Operations manager

• Job Title: Operations, Marketing & Sales Manager
• Location: UAE
• Employment Type: Full-time

About Us

We are a growing jewelry brand with a presence in select retail stores, e-commerce, and high-profile pop-up events. We are seeking a proactive, strategic, and experienced Operations & Sales Manager to oversee stock management, retail partner relationships, event execution, and sales growth.

Key Responsibilities

1. Marketing Strategy & Content Creation

• Content Strategy & Execution: Plan and direct content creation (Reels, TikToks, photography, and posts) showcasing products, styling tips, behind-the-scenes craftsmanship, and materials features.
• Campaign & Social Media Management: Manage social media editorial calendars across social media platforms (Instagram, TikTok, WhatsApp Broadcasts) to drive engagement and online sales.
• Digital Ads & Influencer Collaboration: Oversee digital marketing campaigns, collaborate with regional influencers/content creators, and build media/PR opportunities for event launches and new collections.
• Brand Consistency: Ensure all visual touchpoints—from social media to pop-up visual merchandising and packaging—reflect our luxury brand identity.

1. Sourcing & Supplier Management

• Gemstone & Material Sourcing: coordinate directly with stone dealers, local suppliers, and workshops to source gemstones, diamonds, and raw metals for new collections and custom orders.
• Vendor Negotiations & Timelines: Negotiate pricing, payment terms, and delivery schedules with suppliers and production workshops to optimize margins and meet production deadlines.
• Quality Assurance (QA): Conduct strict visual and quality inspections on incoming loose stones and finished jewelry pieces before retail distribution or order delivery.

1. Retail Operations & Stock Management

• Inventory Control: Manage stock levels across e-commerce, consignment partners, and retail store locations using Excel and internal inventory tools.
• Retail Partner Relations: Maintain strong relationships with retail partners; negotiate consignment/retail terms and keep stock records accurate and up-to-date.
• Fulfillment & Logistics Oversight: Supervise order packing, courier workflows, drops, and returns, ensuring seamless execution.

1. Commercial Sales & Client Growth

• Event Leadership: Plan, organize, and execute popup exhibitions, trade shows, and private trunk shows to achieve target revenue goals.
• Operations & Logistics: Handle order fulfillment, dispatching online sales, delivery workflows, and courier coordination to maintain seamless client delivery standards.
• Client Relationship Management (CRM): Manage client communication and Develop retention programs for clients, handle complex inquiries/custom orders, and drive repeat sales.
• Reporting & Analytics: Track performance metrics across sales, event ROI, social media engagement, and marketing campaigns to make data-driven decisions.

Requirements

• Language: Fluent in English. Arabic is preferable
• Experience: Minimum 1–3 years of experience in retail/brand operations, social media marketing, or operations within the fashion, jewelry, or luxury retail sector in the UAE.
• Technical Skills: Advanced proficiency in Microsoft Excel , social media content creation tools (CapCut, Canva, Instagram/TikTok native editing), and basic analytics.
• License: Valid UAE Driving License and vehicle (required).
• Attributes: Strong aesthetic eye, strategic mindset, excellent leadership capabilities, and the ability to balance creative content work with daily operations.

Pay: AED4,000.00 - AED7,000.00 per month

Work Location: Hybrid remote in Dubai