Client Relations Officer
# Client Relations Officer **GENIUS MANAGER EDUCATION INC.** · San Juan · `On-site` 🕒 **Статус:** *Опубликовано: 12 дней назад* · *Источник: Indeed* --- ### About the Role CUSTOMER RELATIONS OFFICER (CRO) GM Education, Inc. Position Overview The Customer Relations Officer (CRO) is responsible for managing customer relationships, supporting enrollment and sales activities, and providing excellent service to parents, students, and prospective clients. The CRO serves as one of the primary points of contact between GM Education and its customers and helps ensure a positive and professional customer experience. Key Responsibilities 1. Customer Relations - Welcome and assist parents, students, and visitors at the branch. - Respond to customer inquiries through face-to-face interactions, phone calls, social media, and other communication channels. - Address customer concerns professionally and provide appropriate solutions or assistance. - Maintain good relationships with existing students, parents, and prospective clients. - Follow up with inquiries, prospective enrollees, and existing clients. 2. Sales & Enrollment - Promote GM Education programs, classes, and services to prospective clients. - Explain tuition fees, enrollment procedures, schedules, programs, and applicable promotions. - Assist parents in choosing programs appropriate for their children's needs and interests. - Process and assist with student enrollment and registration. - Conduct consistent follow-ups to convert inquiries into enrollments. - Support the branch in achieving enrollment and sales targets. 3. Branch Support - Assist with day-to-day branch operations and administrative tasks. - Maintain accurate customer, enrollment, and sales records. - Coordinate with teachers, Branch Managers, and other departments regarding student and parent concerns. - Assist in monitoring class schedules, student attendance, payments, and other branch-related matters when needed. - Ensure that customer information and company records are handled confidentially. 4. Customer Experience - Maintain a welcoming, professional, and child-friendly environment. - Handle complaints and concerns calmly, respectfully, and promptly. - Coordinate concerns with the appropriate personnel when immediate resolution is not possible. - Follow company policies and procedures when dealing with customers and transactions. 5. Communication & Reporting - Provide regular updates and reports regarding inquiries, follow-ups, enrollments, and sales performance. - Maintain organized records of customer interactions and prospective clients. - Communicate important customer concerns and branch updates to the Branch Manager. - Participate in meetings, trainings, and company activities as required. Qualifications - Bachelor’s degree in Business Administration, Marketing, Psychology, Education, Communications, or a related field is preferred. - Experience in customer service, sales, education, hospitality, or related fields is an advantage. - Fresh graduates are welcome to apply. - Strong communication and interpersonal skills. - Customer-oriented, approachable, and professional. - Organized and able to manage multiple tasks. - Comfortable communicating with parents, children, and prospective clients. - Willing to meet sales and enrollment targets. - Basic computer skills and familiarity with Microsoft Office/Google Workspace and social media platforms. - Willing to work on-site and follow the assigned branch schedule. Core Skills - Customer Service - Sales & Enrollment - Communication - Relationship Building - Problem-Solving - Follow-Up and Lead Management - Administrative Organization - Teamwork - Professionalism - Target-Oriented Mindset Performance Expectations The CRO is expected to consistently provide excellent customer service, respond promptly to inquiries, conduct effective follow-ups, support enrollment growth, maintain accurate records, and contribute to the overall success of the assigned GM Education branch. Pay: Php18,070.00 - Php25,000.00 per month Benefits: - Company Christmas gift - Company events - Employee discount - Opportunities for promotion - Paid training - Pay raise - Promotion to permanent employee - Staff meals provided Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-18, найдена на 2 площадках, источник — Indeed.