Client Onboarding & Technical Support
- 2+ years hands on GoHighLevel experience (snapshots, workflows, triggers, custom fields, funnels, calendars)
- Strong Meta Business Manager knowledge (permissions, ad accounts, pixel, page connections, common restrictions)
- Experience with automation tools like n8n, Zapier, or Make, plus webhooks and APIs
- Experience with AI tools (ChatGPT, Claude, AI agents or voice AI is a big plus)
- Excellent spoken and written English. You will be on calls with US business owners.
- Organized enough to manage 20+ onboardings at once without anything slipping
- Reliable internet, backup power, quiet workspace, working camera and mic
- Onboard 20+ new clients per month from signup to launch
- Set up GoHighLevel subaccounts from our snapshots: pipelines, calendars, workflows, forms, funnels
- Connect domains, email (DNS, SPF, DKIM, DMARC), phone numbers, and A2P 10DLC registration
- Set up client access to Meta Business Manager, ad accounts, pages, pixel, and payment methods
- Install and test our AI follow up (SMS, email, chatbot) and fix anything that breaks
- Run onboarding calls with clients in clear, confident English
- Handle client tech support tickets and solve them fast
- Troubleshoot workflows, automations, integrations, and lead delivery issues
- Write and update SOPs and checklists so onboarding gets faster every month
- Experience with insurance agents or agency clients
- Retell AI or other voice AI experience
- A2P 10DLC approvals you have personally gotten through
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