Client Experience and Enrollment Lead

Client Experience and Enrollment Lead

The Krupnick Approach | Full-time | Remote

Compensation: $65,000-$70,000 annually, depending on experience and demonstrated technical and AI proficiency.

Schedule: 40 hours per week, with dependable Central Time coverage. Any required weekend coverage is included within those 40 hours. The exact schedule will be agreed before hiring.

ABOUT THE ROLE

The Krupnick Approach provides personalized test preparation, academic tutoring, and college consulting. We are hiring a warm, organized, technically capable communicator to help families navigate their programs and keep students moving forward.

This role combines client service, scheduling, practical technology and AI skills, and hands-on marketing support. You should enjoy speaking with parents, solving logistical problems, learning software, and creating polished communications and graphics. You will report to our Director of Operations and Systems and work closely with our founder, Dr. Joe Krupnick.

CLIENT EXPERIENCE AND SCHEDULING

• Help families book, cancel, and reschedule tutoring sessions, consultations, and practice tests.
• Respond to routine questions by phone, email, and text with warmth, accuracy, and clear next steps.
• Make proactive phone calls when students get stuck during onboarding or another phase of their program. Identify obstacles and resolve routine logistical issues.
• Conduct regular family check-in calls to confirm that scheduling is working, identify concerns, and coordinate follow-up.
• Help families access student portals, meeting links, testing instructions, and program materials. Coordinate portal access for every new enrollment and upgrade.
• Communicate with tutors about scheduling and logistical needs.
• Keep accurate records in our Operations app, including communication notes, task owners, deadlines, and outcomes.
• Route sales inquiries, upgrades, refund requests, substantive academic concerns, and requests for a new tutor to Dr. Krupnick.
• Coordinate remaining-hours inquiries with our operations director, who prepares responses for Dr. Krupnick's review.
• Follow open requests through resolution so families receive updates and commitments are fulfilled.

TECHNOLOGY, AI, AND MARKETING

• Use AI tools to draft communications, summarize information, organize follow-up, and improve repetitive workflows while verifying accuracy and protecting confidential information.
• Troubleshoot routine technical problems, document software issues, and help our operations director test workflow improvements.
• Monitor email campaigns in Constant Contact or similar platforms. Track delivery, engagement, clicks, and resulting inquiries; summarize results and flag improvement opportunities.
• Help prepare and quality-check approved email campaigns, including formatting, links, graphics, and audience lists.
• Create branded marketing collateral, including flyers, program information sheets, email graphics, social media assets, and simple presentations using Canva or comparable design tools and AI-assisted workflows.
• Coordinate marketing tasks and approvals with our operations director and organize reusable templates and assets.
• Route campaign-generated inquiries to Dr. Krupnick for sales conversations and track their follow-through.

QUALIFICATIONS

• Experience in customer service, scheduling, client coordination, education administration, hospitality, or a similar role.
• Excellent phone presence and strong writing skills; comfort making proactive calls and handling frustrated clients calmly.
• Strong organization, attention to detail, and independent follow-through.
• Strong technical skills and practical AI knowledge: learn unfamiliar software quickly, troubleshoot common issues, and use AI thoughtfully in daily work.
• Confidence with spreadsheets, scheduling platforms, client-management systems, and online portals.
• Ability to create polished graphics and documents using Canva or comparable tools.
• Familiarity with email marketing and campaign reporting, or demonstrated ability to learn quickly.
• Sound judgment about verifying information and escalating concerns.
• A reliable remote-work setup and availability during agreed Central Time coverage hours.

Experience with workflow automation, software testing, or connected business tools is especially valuable. Coding is a plus, not a requirement. Experience working with parents, students, or appointment-based services is helpful. Tutoring or test-preparation expertise is not required; we will train you on our programs and procedures.

WHY JOIN US

Work directly with a small leadership team, build relationships with families, and help improve how a growing education company serves its students. Your ideas and initiative will matter as we develop our systems and software.

TO APPLY

Submit your resume and a brief note describing your client-service or scheduling experience, an example of persistent follow-through, the AI tools you use and how they improve your work, and your marketing or design experience. Include a nonconfidential sample or portfolio link if available, your Central Time availability, and earliest start date.

Pay: $65,000.00 - $70,000.00 per year

Work Location: Remote