Client Engagement & Development Lead

Company: Eximius Live-In Care Ltd Job Type: Full-time, Permanent Salary: Competitive, negotiable depending on experience Location: Office-based, with travel for business development meetings and events Reports to: Managing Director

Help Us Grow a Business That Makes a Real Difference

Are you an experienced business development professional who thrives on building relationships, winning new business and delivering exceptional client experiences?

At Eximius Live-In Care , we provide high-quality, personalised live-in and complex care services, helping individuals maintain their independence, dignity and quality of life in the comfort of their own homes.

We are looking for an ambitious, personable and commercially driven Client Engagement & Development Lead to play a key role in the continued growth of our business.

This is an exciting opportunity for someone who combines strong sales and business development experience with a genuine passion for helping people.

You will take ownership of our client enquiry journey, develop valuable professional referral partnerships and proactively identify new business opportunities.

We are looking for someone who can confidently turn opportunities into long-term client relationships, while ensuring every family receives a compassionate, professional and supportive experience.

The Role

As our Client Engagement & Development Lead, you will be responsible for driving sustainable business growth through effective enquiry management, client conversion and proactive relationship development.

Working closely with our Managing Director and care management team, you will help strengthen our market presence, develop new referral opportunities and ensure prospective clients receive outstanding service from their very first interaction.

This is a hands-on role suited to someone who enjoys taking initiative, developing opportunities and seeing the results of their efforts.

Key Responsibilities

Client Engagement & Conversion

• Manage incoming enquiries from prospective clients, families and professional referral sources.
• Build trust and rapport, understanding individual care requirements and circumstances.
• Clearly explain our live-in care services, pricing and next steps.
• Proactively follow up enquiries and convert suitable opportunities into new clients.
• Work closely with our care management team to ensure a smooth transition from initial enquiry to commencement of care.

Business Development & Growth

• Proactively identify and pursue new business opportunities.
• Develop and maintain a strong pipeline of prospective clients and referral partners.
• Research new markets, opportunities and potential partnerships.
• Generate new leads through targeted outreach, networking and relationship-building.
• Contribute to business growth plans and commercial development initiatives.

Professional Relationships & Referral Partnerships

• Build strong, sustainable relationships with case managers, healthcare professionals, hospital discharge teams, rehabilitation providers, therapists and solicitors.
• Arrange and attend meetings, networking opportunities and presentations.
• Develop existing referral relationships and establish new professional connections.
• Represent Eximius professionally, promoting our services and values.
• Encourage repeat referrals through excellent communication, reliability and relationship management.

Sales Performance & Reporting

• Maintain accurate records of enquiries, contacts, follow-ups and opportunities using CRM systems.
• Monitor conversion rates, referral activity and new business performance.
• Manage your sales pipeline and work towards agreed commercial targets.
• Provide regular updates and recommendations to the Managing Director.
• Identify opportunities to improve client engagement, lead generation and business performance.

About You

We are looking for a confident, motivated and relationship-focused professional who can balance commercial success with empathy and integrity.

Essential Experience & Skills

• 3–5 years' experience in sales, business development or client acquisition.
• Proven success in converting enquiries into paying clients.
• Experience generating new business and developing professional relationships.
• Excellent communication, negotiation and interpersonal skills.
• A confident and consultative approach to discussing services and pricing.
• Experience managing sales pipelines, CRM systems and structured follow-up processes.
• Strong organisational skills and the ability to manage competing priorities.
• Commercial awareness and a results-driven mindset.
• Ability to work independently, take ownership and demonstrate initiative.
• A compassionate, professional approach when supporting clients and families.

Desirable Experience

• Experience within private healthcare, social care, live-in care or complex care services.
• Existing relationships with case managers, healthcare professionals or other relevant referral partners.
• Experience selling premium or high-value services.
• Understanding of private-pay care services and the needs of individuals and families seeking care.
• A relevant sales or business development qualification.

Previous care sector experience would be an advantage, but we are equally interested in exceptional business development professionals from other relationship-led service industries.

What Makes This Opportunity Different?

This is more than a traditional sales role.

You will have the opportunity to contribute directly to the growth of a business where the services you promote genuinely improve people's lives.

You will:

• Play an important role in shaping and developing our business growth.
• Build meaningful, long-term professional relationships.
• Work closely with senior management and have a genuine influence on business development.
• Take ownership of your pipeline and see the impact of your work.
• Join a values-led organisation committed to quality, compassion and professionalism.
• Help individuals and families access high-quality care when they need it most.

Our Values

At Eximius, we believe exceptional care starts with exceptional people.

Our approach is built around compassion, dignity, respect, integrity, teamwork and a commitment to improving lives.

We are looking for someone who shares these values and understands that successful business development in the care sector is about much more than achieving sales targets. It is about building trust, delivering on promises and developing relationships that last.

Ready to Make an Impact?

If you are an ambitious business development professional who enjoys building relationships, generating opportunities and making a meaningful difference, we would love to hear from you.

Apply today to join Eximius Live-In Care as our Client Engagement & Development Lead.

Please submit your CV and a brief covering statement outlining your relevant experience and what interests you about this opportunity.

Eximius Live-In Care is committed to equality, diversity and inclusion and welcomes applications from suitably qualified candidates from all backgrounds.

Pay: From £30,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Referral programme

Work Location: In person