Client Director

Client Director

Location: London or Greater Manchester, with hybrid or office-based working

Working pattern: Full-time, permanent

Salary: £50k-60k base plus £100k-120k on-target earnings (uncapped)

Travel: Approximately four days per month within the UK

Help our customers get greater value from technology

We are looking for an experienced Client Director to take ownership of a portfolio of our top-tier customers.

Your focus will be on building trusted, long-term relationships, understanding each customer’s organisation and technology, and helping them plan for the future. You will also identify and pursue appropriate opportunities to expand the services we provide within your assigned accounts.

You will be the first point of contact for your customers, whether they have a quick question, need help coordinating a complex task or want to discuss their longer-term technology strategy. You will bring together the right commercial, operational and technical colleagues while remaining accountable for a responsive and consistent customer experience.

Our commission structure rewards genuine account growth rather than retention alone. Success will come from taking care of customers, understanding what they need and developing solutions that deliver meaningful operational and strategic value.

Who we are

We are Central Networks and Technologies Ltd, an ambitious, future-facing managed service provider. We look after the technology our customers depend on, helping them stay secure, work effectively and make confident decisions about what comes next.

With more than 35 years of experience behind us we have strong foundations, but we never stand still. We continually learn, evolve and look for better ways to create value for our customers. As a family-owned business we’re able to take a long-term view, investing in lasting relationships and the continuity of care our customers value.

We encourage our people to take ownership, ask good questions and bring different perspectives. If you’re looking for a role where you can continue to grow, contribute to positive change and make a real difference for your customers, you’ll have plenty of scope to make an impact as part of our team.

What you will do

Following a structured handover during your first few months, you will:

• Take ownership of a portfolio of top-tier customer accounts and act as their principal point of contact.
• Build responsive, trusted relationships with customer stakeholders, including senior leaders and non-technical decision makers.
• Develop and operate a consistent client management framework using our systems and customer relationship management (CRM) platform.
• Create and maintain account plans and technology roadmaps for each customer.
• Run regular customer meetings and, where appropriate, formal service reviews or Quarterly Business Reviews.
• Develop a detailed understanding of each customer’s technology estate, organisational priorities, operating environment and sector.
• Work with customers on long-term planning, including technology strategy, budgeting, roadmaps and alignment with wider organisational goals.
• Identify appropriate opportunities to expand the scope of existing contracts and improve the value customers receive from us.
• Lead presentations, proposals and business cases for additional services and projects within your assigned accounts.
• Work closely with operations colleagues and technical specialists to shape suitable solutions and scopes of work.
• Translate technical recommendations into clear business cases, return-on-investment considerations and narratives that are meaningful to non-technical stakeholders.

What we are looking for

You will need:

• At least three years’ account management experience within an MSP, or a comparable IT services business.
• A track record of growing existing accounts by identifying customer needs and developing relevant opportunities.
• Experience collaborating with customers on long-term planning, such as technology roadmaps, budgeting or strategic alignment.
• Experience presenting proposals, recommendations or plans to senior stakeholders.
• The ability to explain the bigger picture and draw out the operational and strategic benefits of technology.
• Strong communication skills, including the ability to listen carefully, ask effective questions and communicate clearly with both technical and non-technical audiences.
• Effective presentation and interpersonal communication skills, with the ability to engage an audience, build rapport quickly and adapt your communication style and level of detail to different stakeholders.
• Sufficient knowledge of managed services, cloud services, cyber security, and networking and infrastructure to hold confident customer conversations without always needing a technical specialist present.
• The ability to develop a strong working understanding of a customer’s technology environment and wider organisational context.
• A practical, solutions-focused approach. When an issue is unfamiliar or complex, you will take ownership, find the right information and people, and keep the customer informed.
• The determination to follow opportunities and customer issues through to a clear outcome, including when several teams or stakeholders are involved.
• A genuine commitment to customer care, demonstrated through responsive communication, sound judgement and reliable follow-through.
• The ability to organise and prioritise work across multiple customer accounts.
• The unrestricted right to work in the UK.

It would be helpful if you have:

• Experience running a formal service review or Quarterly Business Review programme.
• Bid writing or formal proposal-writing experience.
• Experience working with customers in regulated or purpose-led sectors, such as housing, legal services, education or charities.
• A valid UK driving licence.

We welcome applications from people with different backgrounds, identities, experiences and perspectives.

Location and working hours

This is a full-time role that can be either:

• Hybrid: three days each week in our London (Liverpool Street) or Greater Manchester (Heywood) office and two days working from home; or
• Office-based: five days each week in our London/Greater Manchester office.

Our standard working hours are:

• Monday to Thursday: 09:00 to 17:30
• Friday: 09:00 to 17:00

The role involves travel to customer sites and our Greater Manchester/London offices. Travel requirements will vary, but you should expect approximately four days of UK travel per month.

We understand that life doesn’t always fit neatly around standard working hours, so we take a common-sense approach to flexibility. You’ll have scope to adjust your start and finish times when needed to manage appointments or other personal commitments, while taking responsibility for your agreed hours and ensuring our customers continue to receive the responsive service they expect.

Salary and benefits

• Basic salary: £50k-60k
• On-target earnings: £100k-120k on-target earnings (uncapped)
• Additional benefits: pension, 25 days pa annual leave (plus bank holidays), healthcare

How to apply

If this sounds like the opportunity for you, please email your application to recruitment@centralnetworks.co.uk, using ‘Client Director’ as the subject line.

Please include:

· Your current CV.

· A short response to each of the three questions below. Please limit each response to a maximum of 200 words.

1. Developing and growing an account

Please give an example of an existing customer account that you helped to develop or grow. Briefly describe the customer's situation, how you identified an opportunity to add value, what you personally did and the outcome.

1. Strategic customer planning

Please give an example of how you have worked with a customer on longer-term technology or business planning, such as a technology roadmap, budget, service strategy or future investment plan. What was your role and what difference did your involvement make?

1. Customer ownership

Please give an example of a difficult customer issue or situation for which you took ownership. What did you personally do and what was the outcome?

Closing date: Monday 30/11/26 (by 17:30)

Applications: recruitment@centralnetworks.co.uk Questions about the role or application process: Jo Berry, Sales Director (jo.berry@centralnetworks.co.uk) Anticipated interview dates: 14/12/26 and 15/12/26 (Stage 1) and 16/12/26 (Stage 2)

We may close the vacancy before the published date if we receive a sufficient number of suitable applications. The earliest possible closing date will be Friday 20/11/26.

Our Recruitment Process

Our recruitment process is expected to include:

Candidates selected for first-round interviews will be invited to take part in a structured interview via Microsoft Teams.

As part of this stage, you will complete a practical, role-relevant presentation exercise based on a realistic account management scenario. The brief will be provided in advance.

The exercise is designed to assess how you approach customer engagement, account growth and strategic planning, as well as your ability to communicate effectively with different stakeholders.

The structured interview will provide an opportunity to explore relevant examples from your previous experience against the essential requirements of the role.

Shortlisted candidates will be invited to attend a final-stage interview using a hybrid format.

Candidates will attend in person, while the interview panel may comprise a combination of face-to-face and remote participants joining via Microsoft Teams.

This stage will provide an opportunity to explore your experience in greater depth, discuss your approach to customer relationship management and account growth, and assess how you would work collaboratively across commercial, operational and technical teams.

We will provide details of locations, timings and attendees ahead of each stage.

If you require any reasonable adjustments at any stage of the application or interview process, please let us know and we will be happy to discuss how we can support you.

Pay: £50,000.00-£120,000.00 per year

Work Location: Hybrid remote in London EC2A 2AP