Client Care Representative- Email Team

Advance your Insurance Career with Agency Administrators

Job Profile and Description:

Agency Administrators, Inc. is expanding, and we have an opening for a Personal Lines Email Client Care Representative to join our award-winning team.

Agency Administrators, Inc. is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more.

We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge.

As a member of the Personal Lines Team, you will work with multiple carriers and customers to create an outstanding service experience.

Position Type: Full-Time

Hours: Monday through Friday 9:00 AM EST- 5:30 PM EST Education Required: Current P&C Producer license

Experience Required: 2 Years minimum

Job Responsibilities:

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Optimizing Customer Service and Client Relationships by consistently providing the highest level of professionalism and politeness to optimize customer service

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Prioritize email responses by thoroughly reviewing and understanding clients' needs to provide accurate and tailored responses

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Policy Management - Obtain all necessary details to ensure endorsements are processed accurately and efficiently

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Process payments and provide clear and comprehensive explanations to insured's billing questions

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Document and process policy cancellations properly

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Conduct policy reviews with clients to ensure for underwriting accuracy as well as identify opportunities for savings

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Address company recommendations with insureds to meet carrier compliance requirements

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Navigate agency management system using proper workflows. Maintain up-to-date client files by attaching documentation, generating and sending evidences of insurance such as binders and ID cards, as well as reviewing carrier downloads for accuracy

Skills and Specifications:

To excel in this position, the ideal candidate should possess the following qualities:

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Self-motivated with a drive to expand their insurance knowledge

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Strong organizational, time management, and prioritization skills

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Solid work ethic and commitment to delivering exceptional service

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Excellent verbal and written communication skills to ensure professional and concise communication

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Demonstrate an ability to develop trust and credibility easily and quickly to establish rapport

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Must possess a minimum of 2 years of related experience and a valid Property & Casualty (P&C) Insurance Producer License

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Experience with Applied EPIC a plus

Salary and Benefits:

Pay: $45,000 to $52,000 per year

Paid Time off, Group Health Insurance, short- and long-term disability, vision coverage and life insurance. Company matched 401K and other benefits available.

Salary: 45,000-52,000

Originally posted on Himalayas