Client Account Manager- B2B professional-services environment (accounting, tax, audit)
# Client Account Manager- B2B professional-services environment (accounting, tax, audit) **SimplySolved** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role About the Role Single point of contact for a B2B client portfolio spanning law firms, clinics, consultancies, real estate, IT firms, F&B, foreign branches and startups — plus specialist HNWI, QFZP and tax-health-check engagements. You own the relationship end-to-end: coordinating delivery across accounting, tax, back office and payroll, and stepping in the moment something needs to move faster. What You'll Actually Be Doing Client relationship & consultative ownership ● Serve as the named contact for a portfolio spanning multiple industries — from a law firm or clinic to a restaurant group, real estate brokerage or a foreign company's UAE branch, plus specialist engagements (QFZP advisory, tax health checks, HNWI structures) ● Understand each client's tax and compliance position well enough to explain it in plain terms — without doing the technical work yourself ● Run regular account reviews and proactively flag risk (an upcoming filing deadline, a VAT refund at risk, a substance gap) before the client raises it ● Represent Simply Solved's "talk to us about everything" proposition — the client should feel they have one advisor, not different departments Service coordination & delivery oversight ● Coordinate across accounting, tax, back office and payroll teams, to keep delivery on schedule ● Track internal time bookings against client engagements and flag scope or capacity issues early ● Maintain a documented, auditable trail of client commitments and status Quality, escalation & retention ● Own first-line escalation for service issues, coordinate resolution with the relevant technical team, and close the loop with the client in writing ● Monitor account health — not just "no complaints" — and flag early signs of dissatisfaction or churn risk ● Spot natural moments to introduce additional services relevant to where the client is (e.g. a QFZP client approaching its next health check) What We Need Must-have ● 3–5 years UAE experience in account management, client services or customer success within a B2B professional-services environment (accounting, tax, audit, legal or similar) ● Proven ownership of multiple concurrent B2B accounts today ● Comfortable being the client's escalation point, not just the messenger ● Strong written follow-up discipline — commitments tracked and closed out in writing Nice-to-have ● Working knowledge of UAE corporate tax/VAT concepts (including QFZP status) — enough for a credible client conversation, not to do the technical work ● Comfortable adapting across very different client types in one day — a law firm partner, a restaurant owner and a foreign HQ exec need a different conversation each ● Prior exposure to free-zone, professional-services, or HNWI-adjacent client bases How We'll Know It's Working ● Client satisfaction (CSAT) and retention rate across the assigned portfolio ● Response time to client requests — acknowledgment within 24 hours as standard ● Escalations resolved without recurrence ● On-time delivery against agreed service commitments Who Thrives Here Someone who wants real ownership of client relationships inside a fast-scaling professional-services business — not someone looking for a purely administrative coordination role. Bachelor's degree in Accounting, Business, Finance or a related field expected. Application Question(s): - Nationality? - How many years of UAE experience in account management, client services or customer success within a B2B professional-services environment do you have? - How many years of UAE B2B professional-services environment (accounting, tax, audit) do you have? - Educational Background? - Expected Salary? - Immediate Joiner? Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-25, найдена на 2 площадках, источник — Indeed.