Claims Operations Manager
# Claims Operations Manager **HFG** · London · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Job details Posted 23 September 2026 Salary Negotiable LocationCity of London Discipline Claims ReferenceCOM001 Job description New Vacancy: Claims Operations Manager Lloyd's Syndicate City of London I am currently partnered with a leading Syndicate who are seeking a Claims Operations Manager to join their growing team. This role will be a broad Claims Ops position, encompassing; Claims Optimisation, Operational Improvement, Data and MI and more. Key areas of focus for this role will be TPA/Vendor Management, Governance and Audit. My client is looking for an experienced Claims Ops professional, ideally with Company & Syndicate experience, who can roll their sleeves up and get their hands dirty in different areas. Key Responsibilities Develop and maintain robust governance frameworks, operational controls and procedures across Claims Operations. Maintain oversight of claims operational audits, regulatory requirements and internal control activities. Support the delivery of SOX, internal and external audit requirements, alongside wider governance obligations. Lead remediation activity arising from audits, reviews and control testing, ensuring actions are effectively addressed and embedded. Drive continuous improvement and claims optimisation initiatives to improve efficiency, reduce leakage and strengthen operational controls. Lead learning and development initiatives to enhance technical capability, improve performance and support talent development across Claims. Build strong relationships with Claims leadership, Finance, Compliance and wider business stakeholders to support effective risk management and operational delivery. Oversee subrogation and recoveries, driving the identification, referral and maximisation of recovery opportunities. Oversee vendor onboarding, panel governance and delegated authority arrangements, ensuring appropriate controls and oversight are maintained. Manage and monitor the performance of third-party suppliers, TPAs and outsourced service providers, ensuring agreed standards and SLAs are met. Produce and analyse management information and reporting covering vendor performance, recoveries, audit outcomes, operational risk and key performance indicators. Support the delivery of operational, process and technology change initiatives across Claims Operations. Ensure policies, procedures and operational controls remain effective, well documented, compliant and fit for purpose. Bertie Hayward Bertie +44 (0) 207 220 0175
Наблюдалась 2026-09-23, впервые 2026-09-23, источник — Indeed.