Claims Manager

Claims Manager

Reports to: Personal Lines Vice President

Location: Biddeford, ME

Why Us

At Rousseau Insurance Agency, we’re more than a workplace—we’re a third-generation, family-owned agency that believes in meaningful work, lasting client relationships, and a healthy work-life balance. If you thrive in a collaborative, supportive environment and enjoy helping people, we want to hear from you!

Why This Role

We are seeking a Claims Manager to report directly to the Personal Lines Vice President. In this full-time role, you will lead the charge in facilitating efficient claims resolutions (80%) while providing specialized loss control support to clients (20%). This role combines problem-solving, relationship management, and real impact.

In this role, you will:

· Guide clients through the claims process in a timely manner with empathy and expertise

· Advocate for clients on coverage denials, Reservation of Rights letters and high-exposure settlements

· Build relationships that foster client and carrier trust, loyalty, and long-term retention

· Partner with producers and the Commercial Lines Manager to develop tailored risk management strategies for clients

· Stay current on legal, regulatory and market changes that may impact claims and ability to mitigate risk

· Keep client records up to date in AMS360 or claims database with accurate notes and activity

· Provide input to the Partners on how to improve coverage language or limits based on claim outcome and emerging risks

· Conduct risk assessments and loss analyses

· Collaborate with insurance carriers on renewal negotiations

What We Offer

· Starting salary of $60,000+, depending on experience

· Medical, dental, and vision insurance

· Life and disability insurance

· 401(k) with employer contributions

· Generous PTO + paid holidays

· Paid volunteer time

· Paid continuing education & bonuses for earning designations

· A supportive team that celebrates your success and invests in your future

What You Need to Bring

• Active Property & Casualty Producer and/or Adjuster license (required)
• Preferred credentials: CIC, AIC, CRM
• Technical expertise in Property & Casualty coverage lines
• Experience as a Claims Manager 5+ years
• Strong communication skills and negotiation skills to achieve favorable claim outcomes and influence carrier decisions on behalf of clients
• Ability to thrive in a fast-paced team environment
• Self-motivated with a demonstrated ability to problem solve and manage time effectively
• Highly organized and detail-focused
• Professional, friendly, and patient demeanor
• Ability to travel occasionally for large claims and loss control meeting

Are You Ready?

If you're ready to grow your career in a place where you're supported, challenged, and appreciated—we’d want to hear from you. To apply, email your resume to Matt Rousseau at mrousseau@rousseauinsurance.com.

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• property casualty insurance: 5 years (Required)
• property/ casualty claims: 5 years (Required)

License/Certification:

• Property & Casualty License (Preferred)

Ability to Relocate:

• Biddeford, ME 04005: Relocate before starting work (Required)

Work Location: Hybrid remote in Biddeford, ME 04005