Claims Coordinator
Коротко о вакансии
Australian Building and Construction Group ищет координатора страховых претензий в сфере ремонта жилья. Сотруднику предстоит обрабатывать входящие и исходящие звонки, а также оценивать и распределять страховые случаи. В обязанности входит взаимодействие с клиентами, страховыми компаниями, оценщиками и руководителями проектов для обновления статусов в системе. Компания проводит полное обучение внутренним регламентам и программному обеспечению. Для успешного трудоустройства обязательно потребуется справка об отсутствии судимости.
- Роль и уровень
- Координатор претензий (Claims Coordinator)
- Формат работы
- удалённо
- География
- Австралия
- Зарплата
- 75 000 AUD — по данным Himalayas
- Ключевые требования
- Грамотная устная и письменная речь
- Уверенная работа с большим объемом звонков
- Развитые организаторские навыки и следование процессам
- Умение эффективно решать возникающие проблемы
- Справка об отсутствии судимости
- Кому подойдёт
- Вакансия подойдет коммуникабельным специалистам клиентского сервиса, желающим развиваться в сфере страхования и строительства.
Пересказ openqareer по тексту работодателя. Ниже — оригинал объявления.
About us - Australian Building & Construction Group
Australian Building and Construction Group is an industry-leading, full service residential insurance repair partner.
We believe through our building expertise, exceptional customer service and the latest technology, we deliver a new benchmark within the insurance repair sector.
What ABC Group can provide you:
- Full training provided in all aspects of internal processes, procedures, and software.
- Interactive, collaborative office space (with healthy and unhealthy snacks)
- Continuous learning and growth opportunities within the business.
- Annual salary reviews with a pay for performance culture.
- Benefits such as a referral bonuses and employee assistance program offered.
- Great team culture with ongoing social events throughout the year.
- Supportive team environment with a focus on hard work, innovation and celebrating success!
- Bring your dog to work day! We have a dog-friendly office, feel free to bring your furry friend along for the day.
As an ideal candidate you will possess:
- Strong written and verbal skills, confident to answer and make calls in what can be a high-volume environment.
- A desire to provide excellent care and service to our customers.
- An ability to communicate with a variety of stakeholders.
- Strong organisation skills and willingness to follow processes and procedures.
- A talent for problem solving and providing fast, effective solutions.
- An ability to work independently within a team.
- A love for achieving - KPIs, budgets, creating positive outcomes for our customers.
- Eager to expand knowledge within the construction and insurance industry!
Key Responsibilities:
- Working alongside Project Managers, Assessors, Supervisors and Trades to support the Repair process and assist with ensuring your team hits targets.
- Assisting customers, insurers and fellow team members in progressing/updating claims on company portals.
- Building and developing stakeholder relationships to ensure customer expectations are met and exceeded.
- Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
- Triaging and evaluating multiple residential insurance claims on a daily basis.
- Actively celebrating the team success!
If you want to be part of a winning team and this role suits you to a tee, I would love to hear from you! We do have an immediate start available however happy to wait for the right person given notice periods.
A clear police history check is required to be successful in the role.
Salary: 75000
Originally posted on Himalayas
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