City Operations Manager
# City Operations Manager **Burgundy Brand Collective** · Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Brand: Jacadi Paris Role: Own sales, operations and people across Jacadi Paris stores, and run the operations side of e-commerce and WhatsApp sales. 1. Sales and store P&L Deliver store targets and LFL growth Drive conversion, ATV and UPT (all KPI) Control manpower cost, shrinkage and markdown leakage Build HNI and gifting business 2. E-commerce and WhatsApp operations Online orders are fulfilled from the stores, so this role owns dispatch within the agreed TAT Returns, refunds and courier escalations Stock accuracy between the stores and the website WhatsApp orders: response time, conversion, payment and dispatch Work with the E-commerce Head on stock and size depth for online. Marketing stays with the e-commerce team. 3. People Store hiring, onboarding and training Rosters, incentives and performance reviews Cut attrition and build successors for store manager roles 4. Stock on floor Replenishment, size availability and inter-store transfers (ISTs) Cycle counts and stock-on-hand accuracy Broken sizes, ageing stock and end-of-season sale (EOSS) execution Defects, damages and vendor claims 5. VM, compliance and audit Brand VM guidelines followed in every store Store SOPs, cash handling and internal audits Statutory compliance (shop licences, fire safety) and mall/landlord relations 6. Customer and CRM Complaint resolution and service recovery Customer data capture, VIP clienteling and repeat purchase 7. Reporting DSR, weekly store reviews and monthly business review KPIs: sales vs target, LFL, conversion, ATV, UPT, online dispatch TAT, return and cancellation rate, WhatsApp conversion, attrition, audit scores, shrinkage, stock accuracy. Profile: Graduate; an MBA is a plus 5 to 10 years in premium, luxury or kidswear retail, with at least 2 to 3 years running a store. Not hard pressed that they need to have kidswear experience though that is a plus point. Comfortable with Excel and sales data Has handled ship-from-store or omnichannel orders Strong at clienteling; Willing to travel domestic Pay: ₹1,000,000.00 - ₹1,500,000.00 per year Benefits: Paid sick time Provident Fund Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-23, источник — Indeed.