Chief of Staff (Volunteer)

About This Role: Chief of Staff (Volunteer)

Location: Remote

Commitment: Part-time (volunteer, pro bono).

Hours: 10–15 hours per week. Minimum term: 3 months

Professional Volunteering: At Solution Community , it is a skills-based service held to the same standard as paid work — consistent, accountable, and high-quality. Volunteers are core contributors, not peripheral supporters.

About Solution Community : is an international 501(c)(3) nonprofit building a platform that connects nonprofits, businesses, philanthropists, and volunteers to drive real-world social impact. We operate like a distributed tech startup — lean, async, and execution-focused — with volunteers from 80+ countries and team members with backgrounds from Apple, Google, Netflix, Meta, Toyota, Walmart, and others.

Our Mission: Foster a global community of compassion, uniting individuals and organizations to solve the world's social problems—bridging nonprofits, businesses, philanthropists, and volunteers to create meaningful change for current and future generations.

Our Vision: A world where every person has the opportunity to thrive, united by collaboration, compassion, and action. Solution Community is building the infrastructure that makes that possible.

Summary of Role: As Chief of Staff , you will serve as the CEO's key right-hand, working directly with C-level executives to streamline daily operations, ensure strategic alignment across the organization, and drive operational efficiency. You will reduce the CEO’s workload, allowing them to focus on high-priority initiatives such as strategy, partnerships, and fundraising, while ensuring the organization's leadership operates smoothly and effectively. You will be a trusted partner who identifies challenges, creates solutions, and manages cross-functional collaboration.

Key Responsibilities :

1. Direct Support for the CEO :

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Operational Management : Serve as the CEO’s go-to partner in handling day-to-day operations, reducing administrative and operational burdens.

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Task Prioritization : Help the CEO prioritize tasks, projects, and strategic initiatives, ensuring focus on high-impact activities.

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Meeting Preparation & Follow-ups : Coordinate the CEO’s meetings, prepare materials, document action items, and follow up on key deliverables.

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Communication : Act as the point of contact for internal and external stakeholders on behalf of the CEO, ensuring timely communication and decision-making.

1. Support for C-Level Executives :

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Identify & Address Needs : Work closely with C-level executives (e.g., CDO, CFO, CPO, CTO, etc.) to understand their challenges and needs. Provide strategic and operational support to help eliminate roadblocks.

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Cross-Functional Collaboration : Facilitate communication and collaboration between C-level executives to ensure alignment with the organization’s overall strategy.

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Problem Solving : Help resolve operational bottlenecks and coordinate with departments to ensure smooth execution of key initiatives.

1. Project Management & Execution Across Key Directions :

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Lead Key Initiatives : Own high-priority projects that require cross-functional coordination and drive them from conception through execution.

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Process Improvement : Identify organizational inefficiencies and implement strategies to optimize workflows and improve operational performance.

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Monitor Progress : Track project progress, ensure milestones are met, and update the CEO and C-level executives on major initiatives.

1. Strategic Planning & Organizational Alignment :

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Support Strategic Decision-Making : Provide data, insights, and reports to help the CEO and C-level executives make informed, high-level decisions.

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OKRs & KPIs : Help develop and track organizational OKRs (Objectives and Key Results) and KPIs to ensure that the team is aligned with overall strategic goals.

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Organizational Development : Help scale the organization by refining structures, processes, and talent development strategies.

1. Communication & Stakeholder Management :

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Internal Communication : Act as a communication bridge between leadership and the broader team, ensuring that organizational priorities, strategies, and updates are clearly communicated.

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Stakeholder Engagement : Build relationships with internal and external stakeholders to support organizational growth, fundraising, and partnership initiatives.

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Crisis Management : Serve as a strategic advisor during periods of change or crisis, ensuring smooth communication and execution of necessary actions.

1. People & Culture :

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Team Leadership : Lead key functional areas, ensuring the organization maintains high engagement, motivation, and performance.

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Culture Building : Help foster a collaborative, innovative, and high-performing organizational culture that aligns with Solution Community ’s mission and values.

1. Tools & Systems Management :

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Utilize Digital Tools : Oversee the effective use of project management and communication tools such as ClickUp , Slack , Titan Email , and Titan Calendar to streamline workflows, enhance transparency, and improve efficiency across the team.

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Process Documentation : Ensure that best practices and processes are documented and communicated effectively across the organization.

Skills & Experience :

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Leadership Experience : 7+ years of experience in a leadership or operational role, with proven success in working with senior executives, optimizing operations, and driving organizational improvements.

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Project Management : Strong background managing complex projects, with a focus on cross-functional collaboration and timely execution.

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Analytical & Strategic Thinking : Ability to identify key issues, analyze data, and provide insights that support strategic decision-making.

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Excellent Communication Skills : Clear and persuasive written and verbal communicator with experience managing internal and external stakeholders.

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Problem Solving & Process Improvement : Proven ability to solve organizational challenges and improve operational efficiency.

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Technology Savvy : Proficiency in using project management and communication tools such as ClickUp , Slack , Titan Email , and Titan Calendar .

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Adaptability : Ability to easily navigate a fast-paced environment, shifting priorities, and a growing organization.

Recommended Profile :

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You are an organized, proactive individual who thrives in dynamic environments and enjoys working across various teams.

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You excel at managing complex tasks, aligning teams, and improving organizational efficiency.

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You have a strategic mindset and love to find solutions to operational challenges while fostering collaboration and teamwork.

What We Offer

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Direct collaboration with a global leadership team (Apple, Google, Netflix, Meta, and others)

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Real ownership and decision-making authority — this is not a support role

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A multicultural team spanning 70+ countries

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Async-first, fully flexible work — no micromanagement

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Meaningful impact on global social causes

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Formal recommendation letter upon successful completion of your volunteer term

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Opportunities for personal and professional growth within a mission-driven organization.

Originally posted on Himalayas