Chief of Staff, L&F

Leads strategic and operational initiatives under the CEO’s direction and within delegated authority to ensure consistent execution of the executive’s vision. Enables strategic decision making, enhances and promotes financial goal attainment and strengthens accountability across the business. Serves as a trusted advisor and hands on partner and supports the CEO in advancing operational excellence and strategic business priorities.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Executive Advisory & Decision Support
• Serve as a trusted advisor and strategic thought partner to the CEO on business strategy, organizational priorities, leadership matters, resource allocation, and sequencing of work.
• Synthesize complex business information, identify implications and tradeoffs, and provide objective recommendations to support timely executive decisions.
• Constructively evaluate proposed decisions, test assumptions, identify risks, and present alternative courses of action.
• Maintain strong relationships with regional managers, office leaders, and functional leaders to identify business trends, operating barriers, employee and customer concerns, and opportunities requiring executive attention.
• Provide the CEO with concise, fact-based insights from across the organization while exercising appropriate discretion and maintaining confidentiality.
• Strategy Execution & Operating Cadence
• Translate the CEO’s priorities into clear initiatives, accountable owners, milestones, measures of success, and decision points.
• Lead the weekly enterprise-priority review, identifying missed commitments, emerging risks, dependencies, decisions required, and corrective actions.
• Maintain an integrated view of strategic initiatives and provide the CEO and executive team with accurate, timely reporting on progress, financial implications, risks, and anticipated outcomes.
• Partner with business and shared-services leaders to resolve cross-functional barriers, clarify accountability, and advance enterprise priorities.
• Monitor relevant business and financial performance measures and work with accountable leaders to identify performance gaps, corrective actions, and resource tradeoffs.
• Support annual and periodic strategic planning by coordinating inputs, documenting priorities, and aligning operating plans and leadership commitments with organizational goals.
• Executive-Team Effectiveness
• Lead the planning and operating process for executive-team meetings, including agenda development, pre-read coordination, decision framing, documentation of actions and decisions, and follow-up.
• Prepare the CEO for significant internal and external meetings by developing briefing materials, decision-making documents, talking points, stakeholder context, and anticipated questions.
• Establish and maintain a reliable process for tracking executive commitments, decisions, and follow-up actions.
• Conduct quarterly reviews of recurring executive meetings and recommend changes to improve decision quality, participation, productivity, and use of leadership time.
• Executive Communications & Stakeholder Engagement
• Establish an effective process for prioritizing the CEO’s incoming communications, escalating time-sensitive issues, and ensuring appropriate follow-up. Coordinate with executive support staff when applicable.
• Partner with Marketing and Communications to support the CEO’s internal and external communications strategy, including content priorities, messaging, review processes, and an agreed publication cadence for relevant social-media channels.
• Help ensure that communications issued by or on behalf of the CEO are accurate, timely, consistent with organizational priorities, and appropriate for the intended audience.
• Conduct a brief daily alignment meeting with the CEO, as business needs require, to review decisions, commitments, emerging issues, and priority actions.
• Review the CEO’s allocation of time across strategic, operational, employee, customer, recruiting, and external-facing activities and recommends adjustments based on enterprise priorities.
• Market & Talent Intelligence
• Gather and synthesize lawful and appropriately sourced market, competitor, talent, and recruiting intelligence to identify trends and inform business and workforce strategies.
• Partner with Human Resources, Recruiting, Legal, and business leaders, as appropriate, to ensure that competitive intelligence is handled confidentially, ethically, and in accordance with company policy and applicable law.
• Perform any additional responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor’s degree in business administration, management, finance, organizational leadership or related field; or equivalent knowledge and work experience.

Experience:

• 10+ years of progressively responsible experience in strategy, business operations, management consulting, executive leadership support, program leadership, or related discipline.
• Demonstrated experience leading and managing systems, process improvements, cross-functional initiatives, and complex projects in support of senior leaders.
• Demonstrated experience advising senior executives and converting strategic priorities into measurable operating plans.
• Demonstrated success leading complex, cross-functional initiatives involving multiple stakeholders, competing priorities, and organizational dependencies.
• Experience developing or managing business-performance measures, executive scorecards, financial analyses, operating reviews, or strategic planning processes.
• Experience influencing senior leaders and driving accountability without relying exclusively on formal authority.

Knowledge and Skills:

• Strong business and financial acumen, including the ability to interpret operating results, budgets, forecasts, performance measures, and business trends.
• Exceptional judgment, discretion, and ability to manage confidential and sensitive information.
• Ability to synthesize complex or incomplete information and communicate the most important implications, risks, and recommendations.
• Strong strategic-thinking, problem-solving, and decision-support capabilities.
• Demonstrated ability to establish governance, accountability, milestones, and performance measures for enterprise initiatives.
• Advanced facilitation and executive-meeting management skills.
• Excellent written, verbal, and presentation communication skills, including the ability to prepare executive briefings and decision documents.
• Ability to build trust, challenge assumptions constructively, and influence leaders at all organizational levels.
• Strong organizational skills and the ability to manage multiple high-priority matters in a fast-paced environment.
• Working knowledge of change-management principles and methods for building stakeholder commitment and sustaining adoption.
• Proficiency with standard business-productivity, project-management, communication, presentation, and data-analysis tools.

Wage: $140,000 - $140,000 annually; actual wage is based upon education and experience. Potential for annual discretionary bonus.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

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