Chief of Staff

CHIEF OF STAFF TO THE CEO — MAVEN AGI

COMPANY OVERVIEW

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not "savings if you use it well," but savings because the agent did the ticket instead of a person.

Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring

POSITION OVERVIEW

We're hiring a Chief of Staff to the CEO to be a strategic partner to our CEO and leadership team as we scale. This role is for an analytical, execution-oriented leader who thrives where strategy, operations, and communication meet.

You'll be a force multiplier for the CEO. You'll drive alignment across the company, own critical initiatives, and make sure Maven executes with speed, clarity, and rigor. You'll work across product, go-to-market, engineering, and operations, turning company priorities into concrete plans and measurable outcomes. It's a high-impact seat with direct exposure to company strategy, executive decision-making, and what it takes to scale an AI-first enterprise business.

WHAT YOU'LL DO

• Partner with the CEO on strategic planning, goal-setting, and execution across the company
• Own and lead high-priority cross-functional initiatives, from new product bets to operational improvements
• Act as the connective layer between teams so priorities, timelines, and outcomes stay aligned
• Write executive briefings, internal communications, and decision memos that make complex topics clear
• Spot gaps, risks, and opportunities early, and drive solutions before they escalate
• Strengthen the operating cadence (OKRs, metrics, exec meetings, planning) so the company scales well
• Represent the CEO in meetings when appropriate, and follow through so decisions turn into action

WHO YOU ARE

• 5+ years in a high-growth startup, management consulting, investment banking, product operations, or a similarly fast-paced environment
• Background in venture capital or top-tier management consulting; VC experience strongly preferred
• Deep familiarity with investor processes, including financial modeling, data room construction, and fundraising support
• Track record of leading change management in fast-growing organizations
• Strategic thinker who turns vision into structure, execution, and results
• Influences outcomes across functions without formal authority
• Thrives in ambiguity; prioritizes, executes, and iterates quickly on your own
• Exceptional writer and communicator who can synthesize complex ideas clearly
• Highly organized and detail-oriented across multiple high-stakes workstreams
• Uses data and metrics to drive decisions and measure impact
• Has led or supported company-wide initiatives with multiple senior stakeholders
• Known for anticipating needs and acting before issues escalate

HOW YOU SHOW UP

• We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
• We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
• We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
• We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.

WHAT WE OFFER

• 100% of medical, dental, and vision premiums covered for you, 80% for family
• HSA and FSA plans available
• Unlimited vacation and 100% paid parental leave
• Free lunches, onsite gym, and commuter benefits for in-office employees
• $1,000 home office stipend and $5,000/year for continuing education
• Competitive salary, comprehensive benefits, and meaningful equity
• ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale

Join us in changing the face of enterprise customer support.