Chief Program Officer

Position summary: The Chief Program Officer (CPO) is responsible for the overall leadership, operational management, and strategic integration of the organization’s program areas, including ECM, Behavioral Health, Youth Services, Youth Navigation Center, and Family Resource Centers. The CPO drives the development and implementation of a cohesive, integrated service delivery model that strengthens outcomes across programs, enhances client experience, and ensures operational excellence. As a key member of the executive leadership team, the CPO partners with the CEO, COO, and CFO to align program operations with organizational strategy and sustainability goals

DUTIES:

Duties include but are not limited to the following core areas. Contribute to team effort by performing other duties and completing special projects as assigned.

Program Integration and Strategic Development

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Lead the design, implementation, and execution of an integrated service delivery model across all service lines/programs

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Collaborate with executive leadership to develop and execute strategic plans that position programs for growth, innovation, and impact.

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Ensure that programs operate in alignment with best practices, funding requirements, and organizational values.

Operational Oversight and Continuous Improvement

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Provide day-to-day operational leadership to program directors and management teams.

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Implement process improvements that streamline service delivery, increase collaboration across departments, and enhance client outcomes.

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Develop and monitor program dashboards, KPIs, and outcome metrics to ensure continuous quality improvement.

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Monitor and improve program productivity, including caseloads, service units, staff utilization, and throughput, to ensure programs meet performance and contract expectations.

Compliance, Risk Management, and Contract Oversight

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Ensure program operations comply with all relevant local, state, and federal regulations, funder requirements, and accreditation standards.

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Oversee quality assurance processes, audits, and corrective action plans as needed.

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Support grant compliance efforts, including reporting, budgeting, and contract deliverables.

Financial Stewardship and Resource Optimization

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Accountable for the financial performance and sustainability of the program portfolios, including evaluating the financial implications of new services and addressing underperforming programs or contracts.

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Ensure effective resource allocation across programs and advocate for investments that strengthen service delivery.

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Identify opportunities for operational efficiencies and cost savings without compromising quality.

Staff Development and Leadership

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Mentor, coach, and develop program leadership teams to build strong management capacity and promote leadership from within.

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Foster a culture of high performance, accountability, collaboration, and professional development.

Community Engagement and Partnership Development

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Build and maintain strategic partnerships with community organizations, government agencies, funders, and other stakeholders to strengthen service networks and referral systems.

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Represent the organization publicly at community events, partner meetings, and programmatic collaborations.

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Identify emerging community needs and advocate for program innovations to address them

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Serve as the organization’s primary liaison for funders, MCPs, government partners, and other key system stakeholders related to program services.

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Cultivate and manage strong, collaborative relationships with external partners to sustain funding, enhance services, and expand organizational impact.

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Represent the organization at key meetings, funder convenings, MCP strategy sessions, and system planning tables.

PHYSICAL REQUIREMENTS:

The essential functions of this position are the fundamental job duties that must be performed, with or without reasonable accommodation. The physical requirements of the position include, but are not limited to:

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Lift and/or push a cart or dolly weighing up to 25 pounds.

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Carry items weighing up to 25 pounds for short distances.

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Perform other physical activities that are reasonably necessary to perform the essential functions of the position, as described in this job description

Rarely

(less than 1 hr)

Occasionally

(up to 3 hrs)

Frequently

(up to 6 hrs)

Constantly

(up to 8 hrs / full shift)

Sitting

X

Standing

X

Walking on flat surfaces

X

Walking on uneven surfaces

X

Driving a personal or company vehicle

X

Using a computer, keyboard, or mouse

X

Talking on the phone or video conferencing

X

Writing

X

Bending at the waist or kneeling

X

Reaching above shoulder height

X

Climbing stairs

X

Working outdoors / in inclement weather

X

Working in a school campus environment

X

Working in a shelter/residential environment

X

The physical requirements identified above describe the physical demands that are generally associated with the position and the manner and frequency with which they may typically occur. They are not intended to suggest that every physical activity will occur every day or that an employee must perform any particular physical activity without reasonable accommodation.

Reasonable Accommodation

Center for Human Services is committed to providing reasonable accommodation to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable law. Reasonable accommodation may be available to enable a qualified individual to perform the essential functions of the position, unless doing so would create an undue hardship. Employees and applicants who need a reasonable accommodation to perform the essential functions of the position should contact Human Resources to discuss the accommodation process. Center for Human Services will engage in the interactive process as required by applicable law.

QUALIFICATIONS:

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BA/BS degree in Social Work, Public Administration, Psychology, Human Services, Organizational Leadership, Healthcare Management, or related field; advanced degree, certification, or credentials are preferred including an active California licensure as an LMFT, LCSW, LPCC or psychologist.

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Minimum 8 years of leadership experience with at least 3 years in a senior operational management role.

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Minimum 5 years of experience supervising and managing others including supervising senior leaders.

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Demonstrated experience building integrated service models across programmatic areas.

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Strong operational management skills, including project planning, process improvement, and systems development.

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Expertise in data-driven program evaluation, outcomes measurement, and continuous improvement.

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Experience in developing or expanding services, securing partnerships or funding opportunities, and translating strategy into measurable results.

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Experience managing behavioral health, youth development, and/or family service programs strongly preferred.

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Excellent oral and written communication skills, with the ability to translate vision into operational plans.

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Proven ability to lead cross-functional teams through organizational change and service integration.

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Passion for the organization’s mission and values.

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Pass agency paid criminal justice screening including fingerprints.

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Pass agency paid TB (Tuberculosis) screening.

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Pass agency paid for health screening and/or drug testing (if required).

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Valid California driver’s license and proof of auto insurance coverage.

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Pass agency paid MVR clearance with no more than 2 points - if you are under the age of 25 our insurance company will not allow any points.

REQUIREMENTS:

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Represent the agency in a professional and competent manner.

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Advocate for the best interests of the agency and clients we serve.

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Establish and maintain effective working relationships with the public, co-workers, clients, supervisors and members of diverse cultural and linguistic backgrounds regardless of race, color, creed, religion, gender, sexual orientation, gender identity or expression, national origin, age, ancestry, political affiliation, citizenship, disability, medical conditions, marital status, amnesty and military or veteran status.

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Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.

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Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.

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Participate in assigned scheduled agency meetings, in-service training, conferences and other trainings as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.

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Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.

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Performance of assigned duties with a positive attitude and in the spirit of teamwork, collaboration and cooperation.

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Communicate effectively both orally and in writing.

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Perform job duties in a safe manner to ensure a safe working environment for oneself and others.

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Travel to additional site locations (up to 30 miles).

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Participates in and/or supports Agency fund development activities and events.

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Preparation of assigned reports, work records, statistical data, job performance evaluations, work plans, etc. in a timely manner.