Chief Operation Officer

Chief Operating Officer · Reports to the Founder & CEO · Raleigh, NC (relocation required) Victra seeks a proven senior operator as Chief Operating Officer. An entrepreneurial multi-site retailer, Victra wins by operating leaner and faster than larger competitors—and expects continued growth with Verizon.

Scope at a Glance

- Revenue: ~$3 billion - Footprint: 1,500+ Verizon stores (all 50 states); ~500 Total Wireless stores and growing - Initial scope: Day-to-day operations across most of the business - Reporting to the CEO: Chief Operation Officer (COO), Chief Finance Officer (CFO), Chief People Officer (CPO) and Chief Sales Officer (CSO) - Key relationships: CEO, senior leadership, Verizon, future investors - Long-term path: Central operating leader; potential CEO successor

Position Summary

A proven multi-site retail operator who scales without adding bureaucracy, adopts Victra's working operating system, and earns the trust of the CEO, leadership team, employees, and Verizon. Over time, the COO becomes the central operating leader and potential CEO successor, giving partners and future investors confidence that Victra will thrive beyond the Founder's day-to-day leadership.

Key Responsibilities

• Protect the guest experience as Victra absorbs more Verizon stores.
• Use guest, store, and market data—and time in the field—to drive fast, sound decisions.
• Progressively own day-to-day operations and results through Victra's planning, bi-weekly review, and metrics rhythm.
• Lead as a hands-on player-coach: decide fast, take smart risks, stay lean, and hold everyone accountable.
• Earn the trust of the CEO, leadership team, and front line through listening, humility, and direct communication.
• Be a trusted operating partner to Verizon and a credible face to future investors.
• Learn Victra's operating system before changing it; introduce improvements with clear logic, measures, and ownership.
• Integrate new stores and markets at pace while preserving speed and culture.
• Serve as the CEO's thought partner on strategy, growth, and long-term value creation.
• Build the operating capacity to keep absorbing Verizon and Total Wireless growth.
• Build the leadership bench for a much larger Victra, moving high-potential talent across markets and channels.
• Reinforce Victra's culture of speed, transparency, ownership, low ego, and high standards.
• Become the leader the organization looks to.hief

Performance Expectations

Three Months — Learn, Listen, Earn Trust

- Build trust with the CEO and senior leadership team. - Learn Victra's operating rhythm, retail platform, field structure, scorecards, and Verizon relationship. - Listen and ask strong questions before making significant changes; show cultural fit.

Six Months — Take On More, Improve With Purpose

- Take on more day-to-day operations so the CEO can step back from select matters. - Implement well-reasoned improvements in performance, efficiency, and scalability, with clear measures and accountability. - Reinforce operating cadence, metrics discipline, and field accountability through sound decisions and smart risk-taking.

Eighteen-Twenty Four Months — Own Operations, Emerge as Successor

- Own day-to-day operations, freeing the CEO for strategy, growth, and major relationships. - Deliver measurable impact on execution, store performance, field accountability, and scalability. - Establish credibility as a potential CEO successor with leadership, Verizon, and investors.

Key Experience & Qualifications

Required

- Multi-site retail operator. Senior leadership in high-volume, multi-site retail; small-box specialty and franchise backgrounds are core. - Scale. Led a ~$1B+ business with broad geographic and front-line complexity, scaling it without losing speed or accountability. - Operational discipline. Metrics-driven field execution and deep P&L experience. - Lean environments. Hands-on success in fast-moving settings; careers solely in large, layered corporations are unlikely to fit. - Partner relationships. Strong record with major enterprise or channel partners. - Commitment and relocation. Relocation to Raleigh, NC.

Strongly Preferred

• Experience partnering with founders or entrepreneurial CEOs.
• Experience with private equity, strategic, or family-office ownership.
• Undergraduate degree; advanced education a plus.

Wireless Experience

Wireless or telecom experience is helpful but not required.

Why Join Us?

• A rare path to CEO of a founder-built, $3 billion growth company.
• A lean, low-ego team that wins on speed as Verizon shifts more stores to Victra.
• Competitive executive compensation, performance incentives, and comprehensive benefits.

VICTRA VALUES ARE THE FOUNDATION OF ALL WE DO.

Integrity | Collaboration | Innovation | Performance | Celebration