Chief Operating Officer for Community and Clinical Programs -Covers Sullivan,Orange & Dutchess Cntys

Company Overview

The Arc Greater Hudson Valley is a not-for-profit agency dedicated to providing support and services to over 1,800 people with intellectual and/or developmental disabilities and to their families in Sullivan, Orange and Dutchess Counties, New York. A chapter of The Arc New York, our main offices are located at 162 East Broadway in Monticello, NY.

Our agency offers a broad range of services including Residential Services, Clinical Services, Day Services, Family Support Services, Guardianship Services, Employment Services, Recreation and more. Our mission is to support people with unique abilities to live as valued and contributing members of the community.

Job Summary:

The Chief Operating Officer for Community and Clinical Programs serves as a key member of The Arc Greater Hudson Valley's Executive Leadership Team and is responsible for the strategic, operational, fiscal, quality, and regulatory oversight of Community and Clinical Programs across the organization.

This position provides leadership and direction for Day Habilitation Services, Vocational and Employment Services, Community Supports and Services, and the Article 16 Clinic, ensuring the delivery of high-quality, person-centered services that align with the agency's mission, vision, values, strategic priorities, and regulatory requirements.

Expectations:

• The Chief Operating Officer for Community and Clinical Programs is expected to:
• Demonstrate visionary, mission-driven leadership.
• Promote consistency and excellence across all assigned service lines.
• Lead with accountability, collaboration, and innovation.
• Foster a culture of person-centered supports and continuous quality improvement.
• Develop high-performing leaders and teams.
• Utilize data and outcomes to inform decision-making and drive results.
• Advance the agency's strategic initiatives and organizational goals.
• Maintain positive relationships with people supported, families, employees, community partners, and regulatory agencies.

Responsibilities:

Leadership and Agency Expectations

• Serve as an active member of the Executive Leadership Team.
• Model the agency's mission, vision, values, Code of Conduct, and Code of Ethics.
• Participate in strategic planning, organizational development, and executive decision-making.
• Support initiatives that advance agency growth, innovation, and service excellence.
• Promote a culture of inclusion, accountability, transparency, and collaboration.
• Develop productive relationships with stakeholders, funding agencies, and community partners.

Essential Functions

• Act as the administrative representative for the Executive Director and assume delegated responsibilities when appropriate.
• Provide strategic and operational leadership to assigned programs and departments.
• Ensure services and operations comply with applicable OPWDD, OMIG, DOL, DOH, OMH, contract, accreditation, and agency requirements, as applicable.
• Directly supervise assigned leadership staff; participate in hiring, onboarding, performance management, evaluation, coaching, corrective action, and succession planning.
• Provide technical guidance, problem-solving assistance, and interpretation of agency goals, policies, and procedures.
• Conduct regular site visits and operational reviews to assess service quality, staffing, compliance, safety, and program effectiveness.
• Monitor program performance, quality indicators, staffing, service delivery, and strategic objectives; develop improvement plans when needed.
• Lead or participate in development, implementation, and evaluation of new programs, projects, services, and operational initiatives.
• Assist in development, maintenance, communication, and implementation of agency and program policies and procedures.
• Develop and maintain effective relationships with people supported, families, employees, community organizations, collateral agencies, funders, and regulatory bodies.
• Respond to concerns and complaints that do not require Executive Director intervention and escalate significant risks or issues appropriately.
• Review program and departmental financial performance, budgets, expenditures, revenue, and resource utilization and address variances.
• Support funding development, including identifying potential funding sources and contributing to grant/proposal development as assigned.
• Participate in internal and external committees and initiatives designed to improve service quality and organizational effectiveness.
• Actively participate in strategic planning and translate organizational goals into measurable program objectives and activities.
• Represent the agency professionally at meetings, community events, conferences, and other external activities.
• Support emergency response, risk management, incident review, and continuity of operations as assigned.
• Maintain required licenses, certifications, and credentials throughout employment.
• Participate in professional development, training programs, workshops, and conferences.
• Participate, as requested, in The Arc New York initiatives that benefit the chapter.
• Perform other duties as assigned by the Executive Director.

Fiscal & Operational Accountability

• Develop and oversee annual operating budgets for assigned service lines.
• Monitor program financial performance, productivity, staffing patterns, and resource utilization.
• Identify operational efficiencies and opportunities for sustainable growth.
• Ensure effective management of agency resources and assets.
• Support funding development and service expansion opportunities.

Compliance, Quality & Risk Management

• Ensure compliance with all applicable regulatory, contractual, accreditation, and agency requirements.
• Maintain readiness for audits, surveys, and reviews.
• Oversee quality assurance and performance improvement activities.
• Monitor incidents, trends, and corrective action activities.
• Promote risk management and mitigation strategies.
• Ensure services uphold dignity, choice, inclusion, health, and safety.

Maintain valid licenses {including driving license, as applicable], certifications or any other credentials that are required or necessary to carry out the responsibilities upon and throughout employment.

Qualifications:

• Bachelor's degree required; master's degree preferred.
• Minimum of five years of supervisory, managerial, and leadership experience.
• Experience in the human services field preferred, particularly in day hab, vocational, clinical, and/or community services for people with I/DD.
• Demonstrated ability to lead multiple programs, manage competing priorities, and make sound operational decisions.
• Strong written and verbal communication, analytical, organizational, financial, and problem-solving skills.
• Ability to build and maintain effective relationships across all levels of an organization.
• Valid New York State driver's license and ability to meet agency driving requirements, as applicable.

Physical Requirements:

• Regular travel between agency locations throughout Sullivan, Orange & Dutchess Counties, program sites, meetings, and community settings.
• Ability to use a computer and standard office equipment for extended periods.
• Ability to move throughout program environments and respond to operational needs.
• May encounter challenging or unpredictable situations associated with the provision of human services.
• Ability to perform essential functions with or without reasonable accommodation.

The above is a general statement of the expectations and responsibilities of the position. Other expectations and responsibilities may be assigned as required by the program, department or agency.

SOC123

Pay: $160,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• • Minimum of five years of supervisory, managerial, and leadership experience required.
• • Bachelor's degree required; master's degree preferred.
• • Experience in the human services field preferred, particularly in day hab, vocational, clinical, and/or community services for people with I/DD.
• • Demonstrated ability to lead multiple programs, manage competing priorities, and make sound operational decisions.
• • Strong written and verbal communication, analytical, organizational, financial, and problem-solving skills.
• • Valid New York State driver's license with 1 year minimum driving experience and ability to meet agency driving requirements, as applicable.

Education:

• Bachelor's (Required)

Work Location: In person