Chief Operating Officer

Regal Credit Management is transforming into an AI-first financial technology company focused on credit management, identity protection, financial wellness, and enterprise partnerships.

We are seeking a Chief Operating Officer to partner directly with the CEO, lead day-to-day execution, and build the operating systems needed for our next stage of growth.

The successful candidate will combine proven technology-company scaling experience with the ability to personally build, test, and implement AI-enabled business workflows.

What you will do

• Translate company strategy into operating plans, priorities, budgets, and measurable results.
• Build leadership capability, recruit senior leaders, and strengthen cross-functional accountability.
• Establish company KPIs, department scorecards, quarterly planning, and operational reviews.
• Personally build and improve AI workflows across operations, sales, customer service, HR, finance, and executive reporting.
• Coordinate implementation with engineering and department leaders, including testing, documentation, training, monitoring, and ongoing ownership.
• Support international operations, enterprise partnerships, and scalable service delivery.
• Measure improvements in productivity, service quality, cycle time, cost, and business performance.

What you bring

• 10+ years of executive operational leadership.
• Experience as a COO, President, VP of Operations, Chief of Staff, or comparable executive.
• A demonstrated record of scaling a high-growth technology organization.
• Experience building leadership teams and working directly with a founder or entrepreneurial CEO.
• Strong financial, operational, and communication skills.
• Personal experience building repeatable AI workflows, including reusable skills or agents, testing, and measurable outcomes.
• Technical fluency with structured data, spreadsheets, documentation, and business-system integrations.
• Ability to work full-time, in person in Los Angeles.

Experience in SaaS, fintech, cybersecurity, identity protection, enterprise software, international operations, and enterprise customers is strongly preferred.

Pay: $260,000.00 - $280,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Describe a founder-led technology company you helped scale. Include the starting and ending revenue or operational capacity, your personal responsibilities, and measurable results.
• Describe an AI-enabled business workflow you personally built and implemented. What tools did you use, how did you test it, and what measurable improvement did it deliver?
• Have you personally recruited senior leaders and built a leadership team? Please provide a brief example.

Education:

• Bachelor's (Required)

Experience:

• Executive operational leadershi: 10 years (Required)

Ability to Commute:

• Los Angeles, CA 90067 (Required)

Work Location: In person