Chief Operating Officer

Overview

We're looking for a sharp, driven operator who wants real responsibility now. You'll work directly with our founder to run the day-to-day business, grow into owning the full P&L, and build toward becoming IgnitePOST's next CEO.

About IgnitePOST

IgnitePOST is a tech enabled services and software company. We specialize in sending real, pen-on-paper handwritten notes for businesses. We own robotics that are used to write each card with a real pen, and our in-house operations team in Cambridge produces, inserts, and mails every one.

Our software is integrated directly into customers’ CRM and marketing platforms. Companies across healthcare, home services, moving, e-commerce, software, and more use us to thank customers, welcome new clients, and reach prospects in a way that actually gets opened. We're a team with a proven product and a clear plan to grow.

Why this role

This is not a job where you wait years to be trusted with something important. Here, you'll help run the whole business.

This role is a track to CEO. We're hiring the person we expect to one day lead IgnitePOST. You'll start by running operations, and with training and a gradual handoff, you'll take on ownership of the full P&L. As you prove yourself, you'll grow into the CEO role.

• Responsibility from day one. You'll own operations, customer relationships, and the team's daily rhythm, and your scope grows as fast as you can take it on.
• Learn how a business really works. You'll see sales, marketing, finance, production, and hiring up close, and make real decisions in each.
• Direct mentorship. You'll work side by side with our founder and have access to our advisors, experienced operators who have built and sold companies.
• Real upside. You'll earn a performance bonus tied to how the business does, plus equity, so when the company wins, you win.

If you want to run a company someday, this is where you'll learn how, with the support and the runway to get there.

What you'll own

Your scope starts in operations and grows from there. Onboarding is gradual and comes with hands-on training, but the end goal is clear: you'll own the full P&L and be accountable for how the business performs.

Operations

• Run day-to-day production with our operations team so every order ships accurately and on time
• Lead and support the team: scheduling, priorities, training, and keeping things organized
• Spot bottlenecks and fix them, from workflows to supplies to equipment
• Keep the office and facility running, including vendors and maintenance

Customers

• Be the go-to contact when a customer has an issue or a question, and own it until it's resolved
• Onboard new accounts and make sure their first campaigns go smoothly
• Build relationships with key accounts and flag opportunities to grow them

The Business

• Handle core tasks such as payroll, invoicing, and vendor management
• Progressively take on full P&L responsibility, starting with budgets and key metrics, then take on pricing, margins, and growth targets until you're accountable for the company's full financial performance
• Bring ideas forward: see what's coming and propose what we should do about it
• Take on new projects as you grow, such as hiring, partnerships, and improving our sales and lead qualification process

Growth and Scale

• Grow revenue through our inbound lead engine, key account expansion, and new partnerships, while keeping the business profitable for the long term
• Build systems that scale: standardize workflows, automate repetitive work, and set up performance dashboards that show how the business is doing at a glance

Who You Are

We care more about how you think and how hard you work than about a specific title on your resume.

• A problem solver. You figure things out, whether it's a customer complaint, a broken process, or a spreadsheet that doesn't add up.
• High ownership. You take full responsibility for outcomes. You handle things without being asked and bring ideas forward before anyone has to ask.
• Hungry to learn. You want more responsibility and you're excited to learn and grow.
• Hands-on. You execute, not just plan. Some days you'll be planning strategy, other days you'll be on the production floor.
• Strong Communicator. You communicate clearly and build trust with customers, teammates, and partners.
• A strong collaborator. You work closely with marketing, product, and operations teams to get things built and running smoothly.
• Analytical and customer-focused. You use data to make decisions, and you never lose sight of what customers actually need.
• Fluent in business metrics. You understand the numbers that drive a business, like revenue growth, margins, customer acquisition cost, lifetime value, retention, and you know how to move them.
• Based in the Boston area and able to work in person in Cambridge.

What You’ll Bring

A bachelor's degree and 5+ years of work experience in operations, customer success, account management, or a similar hands-on role are a plus. Experience in a startup or scale-up environment is a strong plus, as is experience managing people or running a team.

A note on fit: This role is not a fit for someone looking for a traditional corporate environment with defined lanes, layers of approval, and a set playbook. It's for someone who wants to build, own the results, and grow into running the company.

What you'll get

• A competitive base salary of $110,000 to $135,000, based on experience, plus performance-based compensation. As a leader who directly shapes how the business performs, you'll have a direct hand in how large your bonus is
• Equity in IgnitePOST, so you share in the value you help build
• Benefits: health insurance and PTO
• A clear path to more responsibility and a bigger title as the business grows
• Direct mentorship from our founder and experienced advisors
• A small, close-knit team where your work has a visible impact every day

How to apply

Send your resume to careers@ignitepost.com with the subject line "COO Role".

Pay: $110,000.00 - $135,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• The base salary range for this role is $110K to $135K, plus a performance bonus and equity. Is that range in line with your expectations?

Ability to Commute:

• Cambridge, MA 02140 (Required)

Work Location: In person