Chief Operating Officer

Chief Operating Officer

Translates the President/CEO's direction and the Board-approved Program of Work into coordinated operations, clear staff expectations and effective delivery. Oversees membership services, retention and growth, fundraising, events and communications. Supervisory responsibilities Reports to the President/CEO. Manages staff and daily operations, provides coaching and feedback, coordinates coverage and assignments, and supports onboarding and human-resource matters with the President/CEO. Oversees operations during the President/CEO's absence within the authority delegated.

Key responsibilities: Oversee daily Chamber office operations and staff delivery; allocate staff and financial resources within approved budgets and delegated authority. Communicate staff expectations tied to the Chamber's mission and approved programming; provide guidance and follow-through. Oversee development and implementation of event and program marketing; serve as brand manager and content editor for external communications and public relations. Work with the President/CEO, staff and committees to plan and deliver programming for Chamber partners. Evaluate event and program goals against the approved budget and align event work with the Program of Work. Coordinate staff liaison coverage for committees and campaigns, including Red Carpet, BizLink, the business council and the Total Resource Campaign, through current assignments. Maintain committee and task force minutes, attendance records and reports, and ensure appropriate reporting to the Board. Coordinate Chamber meeting facilities, menus, equipment and records of arrangements. Work with the President/CEO on military and government relationships and champion economic development projects and initiatives. Meet weekly with the President/CEO to align priorities and weekly with the President/CEO and finance lead on high-level business matters. Lead weekly staff communication and regular individual feedback and follow-through.

Grant of Authority: Direct staff and day-to-day operations within the President/CEO's delegation and approved policies. Approve external communications within the Chamber's communications policy. Board policy decisions, reserved President/CEO approvals and financial controls remain with the authorized decision-makers.

Qualifications: The President/CEO confirms recruitment requirements for the COO within the approved job description. GREATER CHEYENNE CHAMBER 5 JOB DESCRIPTIONS Ability to supervise staff, set clear expectations, provide feedback and coordinate daily operations. Ability to plan and deliver programs, events and membership services within approved priorities and budgets. Strong organization, communication, editing and relationship skills, including accurate meeting records and Board reporting. Ability to coordinate financial, personnel, marketing and committee work while observing approval requirements. Compensation and benefits Compensation is established in the employee's written offer or compensation agreement. Eligibility for benefits is governed by the Employee Handbook and the applicable plan documents. Individual written compensation commitments remain part of the employee's personnel record.

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person