Chief Information Officer

The Chief Information Officer (CIO) is the Detroit Area Agency on Aging's senior technology executive responsible for secure, reliable, mission-aligned technology. The CIO leads cybersecurity, IT infrastructure, data governance, responsible AI governance, vendor oversight, and digital transformation for an approximately 150-employee nonprofit serving older adults, caregivers, community partners, and employees.

This hands-on executive role advises leadership, sets technology strategy, manages vendors and budgets, and ensures timely resolution of equipment, software, network, security, and user-support issues.

Education

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Required: Bachelor’s degree in information technology, computer science, cybersecurity, information systems, business administration with a technology concentration, public administration, or related field; equivalent relevant education and experience may be considered.

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Preferred: Master’s degree in information systems, cybersecurity, business administration, public administration, nonprofit management, or related discipline.

Experience: Minimum of ten years of progressively responsible IT administration, systems management, cybersecurity, infrastructure, or technology operations experience, including at least five years in leadership.

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Experience in a comparable organization is required; nonprofit, aging services, healthcare, human services, government, or community-based service experience is strongly preferred.

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Experience leading cybersecurity, infrastructure, cloud services, business continuity, vendor management, budgeting, process improvement, AI governance, and organization-wide technology projects.

Professional Certifications

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Strongly preferred: CISSP, CISM, CRISC, CGEIT, CISA, CCSP, PMP, ITIL, or comparable cloud, network, privacy, continuity, or vendor-management credential.

Required Knowledge, Skills, and Abilities

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Advanced computer proficiency and ability to evaluate, explain, and troubleshoot hardware, software, cloud, infrastructure, collaboration, and security technologies.

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Strong knowledge of cybersecurity governance, security operations, access management, network protection, incident response, backup, disaster recovery, business continuity, and risk management.

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Ability to establish practical AI governance standards for acceptable use, privacy, security, transparency, bias awareness, human oversight, and vendor accountability.

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Proven strategic planning, project management, budgeting, vendor management, change management, communication, and service delivery skills.

Work Environment and Other Requirements

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Ability to work on site as operational needs require and support office-based, hybrid, remote, and field employees.

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Availability outside normal business hours for significant outages, cybersecurity incidents, maintenance, and continuity events.

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Ability to travel locally, handle standard computer equipment with or without reasonable accommodation, and satisfy applicable employment, confidentiality, and background requirements.

Essential Duties and Responsibilities

Leadership and Collaboration

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Lead the IT Department by setting priorities, service expectations, roles, and accountability standards.

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Coach and evaluate technology staff while addressing training, coverage, and succession needs.

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Partner with executive, program, operations, finance, HR, grants, communications, and compliance leaders to deliver practical technology solutions.

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Establish governance for technology requests, infrastructure changes, data ownership, AI use, cybersecurity priorities, and investment decisions.

Cybersecurity and Information Protection

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Develop and maintain an organization-wide cybersecurity program with policies, controls, incident response procedures, employee training, and executive reporting.

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Protect employee, participant, caregiver, provider, donor, financial, and organizational information through appropriate safeguards.

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Oversee identity and access management, endpoint protection, email and network security, vulnerability management, patching, encryption, backups, disaster recovery, and business continuity.

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Coordinate assessments, audits, incident investigations, remediation plans, and timely reporting to executive leadership.

Information Technology Infrastructure and AI Governance

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Maintain secure, scalable, documented IT infrastructure, including networks, cloud platforms, devices, telecommunications, collaboration tools, and core systems.

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Set standards for reliability, lifecycle replacement, configuration management, asset tracking, documentation, and infrastructure resilience.

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Develop responsible AI governance practices covering acceptable use, privacy, security, accuracy, bias, accessibility, transparency, procurement, monitoring, and human oversight.

Technology Strategy and Thought Leadership

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Advise the President/CEO, executive leadership, and board on technology strategy, cybersecurity, infrastructure investment, innovation, AI governance, and enterprise risk.

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Create and execute a multi-year technology roadmap that supports service delivery, productivity, modernization, and growth.

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Translate technical issues into clear business implications, options, costs, risks, and recommendations.

Operational Efficiency and Service Delivery

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Improve workflows, reduce duplication, strengthen data quality, and automate routine work where appropriate and secure.

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Maintain service standards, ticketing, escalation, asset inventory, lifecycle plans, and performance measures for technology support.

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Ensure dependable onboarding, transfers, offboarding, account access, equipment readiness, and support for office-based, hybrid, remote, and field employees.

Risk Management, Compliance, and Continuity

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Maintain a technology risk register and lead periodic assessments of cybersecurity, privacy, infrastructure, vendor, operational, AI, and continuity risks.

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Recommend risk priorities based on mission impact, likelihood, cost, compliance obligations, and organizational risk tolerance.

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Ensure tested backup, restoration, disaster recovery, continuity, audit response, corrective action, and evidence of control effectiveness.

Technology Administration, Budget, and Vendor Management

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Oversee networks, cloud services, business applications, telecommunications, hardware, software licensing, collaboration platforms, data systems, and documentation.

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Manage the technology budget, capital priorities, contracts, licenses, purchasing, vendor performance, and total cost of ownership.

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Define vendor expectations for security, privacy, infrastructure performance, accessibility, support, continuity, and AI-related safeguards.