Chief Customer Officer (CCO)

Job Summary

We are seeking an experienced Chief Customer Officer (CCO) to lead the company's customer strategy, customer experience, and relationship management functions. This executive will oversee customer success, customer support, retention, and service operations while ensuring that customer needs are aligned with the company's overall business objectives.

Key Responsibilities

Develop and implement the company's overall customer experience and relationship management strategy.

Lead customer success, customer support, and customer service operations.

Build and maintain strong relationships with key clients and strategic business partners.

Improve customer satisfaction, retention, engagement, and service quality.

Establish customer service standards, performance goals, and operational procedures.

Work closely with executive leadership, sales, marketing, and product teams to improve customer outcomes.

Identify customer needs, analyze feedback, and implement service improvements.

Oversee customer experience initiatives and ensure consistent service delivery across departments.

Manage customer-related budgets, resources, and team performance.

Provide regular reports and strategic recommendations to senior leadership.

Qualifications

Bachelor's degree in Business Administration, Management, Marketing, or a related field preferred.

30 years of experience in customer success, customer experience, client relations, or business operations.

15 years of leadership or senior management experience.

Strong knowledge of customer relationship management (CRM) systems and service operations.

Excellent communication, strategic planning, and leadership skills.

Proven ability to manage cross-functional teams and improve customer satisfaction.

Core Competencies

Executive Leadership

Customer Experience Strategy

Customer Success Management

Client Relationship Management

Customer Retention

Service Operations

Strategic Planning

Cross-Functional Collaboration

Performance Management

Reporting Structure

The Chief Customer Officer reports directly to the Chief Executive Officer (CEO) and oversees customer success, customer experience, customer support, and client relationship management functions.

Pay: $55,200.00 - $66,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Work Location: Remote