Chief Customer Officer

Chief Customer Officer (CCO)Job Summary

The Chief Customer Officer (CCO) leads the organization's customer strategy and operations, ensuring that customer experience remains central to business performance and long-term growth.

Working closely with the CEO and executive leadership team, you will translate customer insights into strategic priorities, improve customer-facing operations, and establish organizational practices that deliver consistent, high-quality customer experiences.

This executive role requires strong strategic leadership, financial and operational management capabilities, and the ability to drive cross-functional collaboration and organizational transformation.

Duties and Responsibilities

• Develop and execute enterprise-wide customer strategies and strategic plans aligned with organizational objectives.
• Use customer insights, business intelligence, and data-driven decision-making to establish priorities, evaluate performance, and identify opportunities for improvement.
• Lead customer-facing operations and oversee management processes to improve service delivery, customer satisfaction, and operational efficiency.
• Establish and implement customer experience initiatives that address customer feedback, eliminate service barriers, and strengthen customer relationships.
• Collaborate with executive leadership, sales, marketing, product, and operations teams to align customer priorities with broader business strategies.
• Lead, mentor, and develop executive-level teams while building a strong leadership culture across customer-focused functions.
• Oversee departmental budgets, financial planning, resource allocation, and executive-level financial management.
• Present strategic recommendations, operational results, and financial plans to the CEO, board members, and other senior executives.
• Direct strategic projects, business development initiatives, negotiations, and cross-functional programs that support organizational growth.
• Establish performance metrics and accountability frameworks to measure customer satisfaction, retention, engagement, and overall business impact.

Requirements and Qualifications

• Demonstrated experience in executive leadership, strategic management, business management, or senior operational leadership.
• Proven ability to lead customer-facing departments, develop executive teams, and manage complex organizational functions.
• Strong expertise in customer strategy, customer experience management, operations management, and organizational development.
• Experience with strategic planning, financial management, budgeting, and executive-level resource allocation.
• Excellent communication and presentation skills, with the ability to communicate complex business decisions to executive leadership.
• Strong cross-functional collaboration, project management, and process improvement capabilities.
• Proven ability to use customer insights, performance metrics, and data analytics to guide strategic decisions.
• Strong negotiation, business development, and stakeholder management skills.
• Ability to balance customer expectations, operational priorities, and long-term organizational objectives.

Pay: $258,000.00 - $300,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Remote