Chief Administration and Development Officer

Chief Administration and Development Officer

Salary Range: $210,000.00 - $250,000.00 / year plus Bonus Eligibility

• Relocation assistance is available for qualified candidates who are not currently located within the region.

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Position Summary

Bring your executive leadership experience to a mission-driven organization where success is measured not only by growth and performance, but by lives changed through meaningful employment.

The Chief Administration and Development Officer (CADO) is a strategic executive who leads the organization’s growth in philanthropic and government support, brand and people. Through two Vice Presidents, this role oversees marketing and communications, fund development, government relations and advocacy, human resources, compensation and benefits, risk management and compliance.

As a member of the Executive Team, the CADO works as a peer and partner to the Chief Operations and Mission Officer and the Chief Financial Officer. Together, with the CEO, they set strategic direction and lead the organization. The CADO advises the CEO, the Executive Team and the Board on brand, philanthropy and talent. This role takes part in Board and committee meetings and represents the organization with government partners, funders and communities across the service area.

Essential Responsibilities

Leadership & Operational Support

Collaboration and Organizational Support

- Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill. - Supports the leadership team in providing equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members. - Fosters a customer-service-focused workplace consistent with the values and mission of Goodwill Keystone Area. - Contributes to the organization by supporting additional tasks and projects as needed. - Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Ensures that regulatory safety requirements are adhered to. - Communicates progress, problems, and concerns to the President/CEO.

Positions Supervised

VP of Human Resources & Risk Management

VP of Development and Marketing

#INDHP

Education and Experience

- Master's Degree in business, marketing, communications, nonprofit management, human resources or related field; or Bachelor's degree and relevant professional certification (CFRE, SHRM-SCP, SPHR, ARM or comparable). A minimum of 7 years of progressively responsible management experience at the senior level of business, industry or social services with a minimum of five years in a supervisory capacity. - Demonstrated record as a strategic thinker and growth executive, such as expanding revenue, launching new lines of business or partnerships, or scaling an organization, is required. Current or prior experience as a CEO, President, Executive Director or comparable enterprise-level executive is strongly preferred. - Demonstrated experience leading two or more of the following: marketing and communications, fund development, government relations, business development, human resources, or risk management. Nonprofit and multi-site experience preferred.

Knowledge, Skills, and Abilities

- Strategic, enterprise-level thinking, with a demonstrated ability to identify growth opportunities and translate vision into structured, resourced and measurable initiatives. - Ability to lead as a peer: builds trust, shares credit and influences across the Executive Team without relying on formal authority. - Ability to provide strategic leadership through collaboration with executive team. - Ability to provide strategic oversight to departments under this position's direction. - Ability to provide organizational leadership by establishing and communicating expectations and providing a clear vision. - Ability to build a culture around accountability, teamwork, standardization, experimentation, and transparency. - Change management and organizational design skills suited to a growing, multi-site nonprofit. - Can readily assess short-term and long-term implications of changes/decisions related to operations and how they impact the organization and workforce. - Ability to develop and implement standard operating procedures, budgets, timelines and schedules for the achievement of strategic goals. - Ability to lead teams and staff through all types of situations and be able to deal with unplanned situations and/or emergencies. - Ability to plan and direct the work of others with the goal of maximizing productivity and quality. - Ability to cultivate, solicit and steward donors, funders, customers and community partners, and to represent the organization credibly as a public spokesperson. - Executive presence and sound judgment to represent the organization with the Board, government partners, funders and community stakeholders. - Sound business and financial acumen, including budgets, contract economics and philanthropic revenue models. - Strong technical skills and ability to read, analyze, and interpret general business, financial and technical periodicals, professional journals, technical procedures and governmental regulations at a high level. - Ability to produce professional reports and business analyses on historical and projected basis. - Ability to define and analyze problems and draw valid conclusions based on facts and precedents; and ability to see all aspects of problem solving recommendations as well as risks of recommendations in order to identify risk mitigation needed. - Ability to use knowledge, experience and personal judgment to make decisions and solve problems quickly. - Ability to use data analytics and key performance metrics to measure and improve operations. - Excellent communication skills and ability to express through written and verbal form and have the ability to communicate in a way that is understood by all levels of the organization. - Possess a level of creativity and flexibility to design, redesign and create new initiatives and operational tactics or modify existing ones. - Ability to maintain the confidentiality of employee, donor and organizational information. - Ability to leverage emerging technologies, including generative AI tools such as Copilot, Claude, Gemini and ChatGPT. - Commitment to growth. - Proficient in use of donor/CRM databases, HRIS, marketing automation and other system tools that promote efficiency and effectiveness. - Proficient in use of computers/devices, Microsoft Office Suite and business analytics tools. - Must be able to obtain and maintain state or federal clearances as dictated by funding sources. - Must possess a valid driver’s license and satisfactorily complete a motor vehicle check on an annual basis.

• Ability to travel within Goodwill Keystone Area territory.

Work Requirements

- Primarily based at headquarters in Harrisburg, PA, with regular travel to retail, mission services and program sites across the 22-county service area. Some evening and weekend commitments are expected for Board meetings, community events and legislative engagements. Some national travel possible with engagements across the national Goodwill movement.