Check Ins Supervisor

Overview

Responsibilities

Work closely with the Management Team to ensure all Check-In staff are properly trained on company procedures, patient check-in processes, and applicable D.C. medical cannabis regulations.

Partner with Management to promptly address and resolve patient service concerns, operational challenges, and compliance issues that arise in the Check-In area.

Provide daily guidance, coaching, and support to Check-In staff to ensure consistent performance, professionalism, accuracy, and adherence to company policies.

Greet and check in patients with professionalism, warmth, and a welcoming attitude, ensuring a positive patient experience.

Foster a positive, respectful, and team-oriented work environment within the Check-In department and throughout the dispensary.

Verify patient identification and required documentation, ensuring compliance with D.C. medical cannabis regulations and company procedures.

Maintain accurate patient records and ensure patient information is properly updated and handled confidentially.

Maintain a clean, organized, professional, and welcoming Check-In area.

Support daily dispensary operations, including opening and closing procedures, effective team communication, and coordination with other departments.

Educate patients on medical cannabis registration and renewals, available products and accessories, and the D.C. medical cannabis program.

Lead by example by demonstrating excellent customer service, reliability, professionalism, and a commitment to company standards.

Requirements:

Must have Supervisory Role experience in Cannabis or Retail Industry

Must be a current medical cannabis card holder (any state is fine)

Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email etc.

Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances)

Must be able to work weekends, nights and holidays

Must be able to work OUTSIDE in all weather conditions, with the proper accomodations, for up to 9 hours at a time

Must have a passion to service our patients with care

Consistent demonstration of excellent customer service skills

Must be 21 years of age and comply with local, state and company regulations

This job description is intended to highlight the primary responsibilities of the role and does not encompass all duties that may be assigned.

What We’re Looking For

Strong customer service and communication skills

Ability to multitask in a fast-paced environment

Professional appearance and demeanor

Attention to detail and cash-handling accuracy

Team-oriented mindset with strong judgment and accountability

Willingness to learn about medical cannabis products and patient care

Why Join Us?

Family-owned and operated company

High-energy, team-focused environment

Opportunity to work in one of DC’s leading medical cannabis dispensaries

A workplace committed to patient care, professionalism, and growth

If you are dependable, motivated, and passionate about customer service, we’d love to hear from you.

Pay range: $21 per hour

Required skills

• Must have supervisory experience in Retail or Cannabis Dispensary
• Consistent demonstration of excellent customer service skills
• High school diploma, or equivalent
• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Must possess strong technical aptitude and demonstrated experience working with multiple technology platforms, software applications, and digital systems, with the ability to quickly learn and adapt to new technologies.

Desired skills

• 2 + years of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Previous experience with POS systems
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Preferred seniority

Overall: Entry level (less than 2 years)

Cannabis industry: Some (1-2 years) or higher

About Takoma Wellness Center, Inc.

Takoma Wellness Center opened its doors on August 1, 2013, in memory of our founder Stephanie Kahn’s parents, Jules and Libby Reifkind. Takoma Wellness Center is recognized as Washington DCs first and longest continually operating dispensary. The story of medical cannabis in our city is personal to us – it’s also our family story. A corporation does not own us, and we don’t have a corporate mindset.

Voted Washington D.C.'s Best Medical Marijuana Dispensary 10 out of 11 years.

Benefits

• Holidays
• Competitive sick and vacation time off
• Health, dental and vision benefits
• 401k
• Commuter benefits
• Ongoing training programs
• Product discounts