Chapter Lead, Digital Claims Service Development Norway

Want to grow as a leader while staying close to delivery?

We are looking for a Chapter Lead who wants to develop people while staying close to digital development. As Chapter Lead in Digital Claims at If, you will have formal people responsibility for members of our Service Development Chapter. You will coach and develop people, build the skills we need for the future and connect individual growth with business and delivery needs.

About the role

People leadership is your core responsibility. Alongside this, you will contribute hands-on to digital development or lead an agreed strategic or cross-team initiative. You will join a Nordic organization where Chapter members work in cross-functional teams, bringing together customer needs, business processes and digital solutions.

Key responsibilities

• Lead, coach and develop Chapter members, including recruitment, onboarding, feedback, performance, well-being and career development.
• Build current and future skills and capabilities based on business, customer and technology needs.
• Work with delivery leaders to match people and skills with team needs and support sustainable workloads.
• Strengthen professional expertise through learning, knowledge-sharing and collaboration across locations.
• Contribute to the Digital Service Development leadership team and its people and capability priorities.
• Combine people leadership with hands-on digital development or ownership of an agreed strategic or cross-team initiative.

We offer

In the same way that we place high demands on you as an employee, we also expect you to place high demands on us as an employer. Here are some of the benefits of working at If:

• An inclusive work environment where everyone is welcome
• Career and development opportunities in the biggest insurance company in the Nordics
• Social activities and a highly skilled professional environment
• Possibility of a hybrid workplace
• A health-promoting workplace with e.g. various sports activities in-house
• Great insurance benefits
• High pension savings

About the team

You will lead an experienced and self-driven team of four professionals, all based in Oslo. Your role will be to build on this strong foundation by bringing the team even closer together, supporting continued growth and strengthening the local visibility and strategic direction of Digital Claims.

Looking ahead, we plan to grow the team further. You will therefore play a key role in attracting, recruiting and onboarding new colleagues, while helping shape the capabilities the team will need for the future.

Who are you?

You enjoy helping others grow while staying close to digital development. You combine empathy and curiosity with clear expectations and accountability, and you are comfortable coaching, collaborating, influencing and making decisions.

We believe you bring:

• People leadership: Experience coaching, mentoring and developing others through formal or informal leadership, such as leading a team or professional community, mentoring colleagues, supporting career development or creating opportunities for others to grow.
• Collaborative leadership: Strong relationship-building and influencing skills, with the ability to create alignment and drive change across teams and perspectives.
• Digital development experience: Experience in digital, service or business development, or transformation, and an understanding of how customer needs, business processes and digital solutions connect.
• Business and strategic understanding: Ability to translate business priorities into implications for people, skills and capabilities.
• Future-focused mindset: An informed perspective on how changing customer expectations, AI, automation and emerging technologies are shaping digital development, and what this means for the skills and capabilities we need for the future.
• Fluency in Norwegian and English.

In addition, we believe you have:

• Capability-building, knowledge-sharing or professional communities.
• Leading initiatives across teams or organizational boundaries.
• Agile, product-oriented or cross-functional delivery environments.
• Practical use of AI, automation or emerging technologies in digital development or capability-building.

Additional facts and the recruitment process

Application deadline: 22.11.2026. We review applications on an ongoing basis and may fill the position before the application deadline.

To apply for this position: Please submit your CV and answer the questions in the recruitment system.

Work location: Our main office in Norway, Vækerø

Travelling: Travel across If locations is an expected part of the role. You should be comfortable travelling regularly to build relationships and support a Nordic, cross-location Chapter.

Start: As soon as possible or by agreement.

For more information, please contact Maja Præstbrogaard, Head of Digital Claims Services, maja.praestbrogaard@if.dk

We look forward to hearing how you would shape people, capability and delivery with us!

We use Semac for background checks for the final candidates.