Channel Development – Onboarding, Training & Partner Relationship Management (Enterprise Business)
# Channel Development – Onboarding, Training & Partner Relationship Management (Enterprise Business) **MAXIS** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 11 дней назад* · *Источник: Indeed* --- ### About the Role Are you ready to get ahead in your career? - We want to empower you to turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical? 1. Partner Onboarding & Enablement - Execute the structured onboarding journey for newly recruited partners — company and product induction, systems/tools access setup, and compliance briefing. - Coordinate onboarding logistics with IT, Product and Legal to ensure timely partner activation. - Track onboarding milestones and time-to-first-sale, identifying and resolving bottlenecks in the process. - Maintain and update onboarding materials (including presentations), checklists and partner portal content. 2. Training & Capability Development - Plan, schedule and deliver (or coordinate delivery of) product, solution-selling, systems and compliance training for partners across in-person, virtual and e-learning formats. - Maintain training curriculum content and partner certification tracking, coordinating with Product and Marketing teams to keep materials current with new launches. - Monitor training completion and certification status, following up with partners on gaps. - Gather partner feedback on training and continuously improve content and delivery formats. 3. Partner Marketing Campaigns - Plan and execute partner marketing campaigns, including co-branded marketing, MDF-funded activities, lead-generation programmes and promotions. - Coordinate with the Marketing team on campaign materials, collateral distribution and partner communications. - Track and report on campaign performance — leads generated, campaign ROI and partner participation rates. - Manage the partner communications calendar, including newsletters, product updates and promotional announcements. 4. Partner Relationship Management & Support - Serve as the day-to-day point of contact for partner queries, operating the channel partner helpdesk. - Manage escalation handling for partner issues (sales, technical, billing), coordinating with relevant internal teams to ensure timely resolution. - Conduct regular check-ins and relationship touchpoints with partners to maintain engagement and satisfaction. - Maintain and update partner portal and self-service resources, including FAQs, tools and support materials. 5. Cross-Functional Collaboration & Reporting - Coordinate with Customer Service, Product, Marketing and IT to ensure smooth, consistent partner support. - Track and report onboarding, training, campaign and support metrics to the Head of Channel Development. What’s next? - Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. - Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account. Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
Наблюдалась 2026-10-04, впервые 2026-09-23, источник — Indeed.