Centre Manager, Premier Banking

Primary Objective

• To grow and achieve HNI customers’ Wealth AUM and NTP customer targets under the domicle PBC centre
• Provide and effective manage of the domicle PBC centre as a one-stop Wealth management and Premier solutions to HNI customers
• Strategic planning and execute all Premier business initiatives, organize/plan Premier sales activities to generate sales volume and ensuring the Bank’s Premier platform has a strong presence in the local market
• Deliver excellence and quality of customer experience to maintain good rapport and loyalty of HNI customers

Key Responsibilities

• Strategy & Planning
• Develop, implement and manage the domicle PBC’s sales and operations plans to achieve centre target
• Collaborate with BM, branch sales personnel and Regional Sales Heads to drive and grow NTP customer acquisition, retention and satisfaction
• Sales Management
• To achieve the sales & revenue targets by managing the business implementation of Premier Banking for the centre that covers a number of branches’ HNI clients portfolio
• To execute sales plans and allocation of sales targets with the team of Relationship Managers and monitor achievement of committed target
• To lead, motivate, coach and develop the Relationship Managers on effective presentation, selling, financial planning, investment counselling and relationship building skills
• Actively provide on-the-job training and people development of all staff
• To plan & execute the clients’ marketing events/activities on monthly basis so as to drive the business volumes.
• Centre Operation
• To manage and ensure high quality customer service delivery in the centre
• To ensure smooth and effective centre operation to achieve satisfactory audit rating and compliance to Bank’s policies & procedures and guidelines