CCTV Operations Room Officer - InterContinental Abu Dhabi

InterContinental Abu Dhabi is seeking a vigilant, professional, and detail-oriented CCTV Operations Room Officer to join our Security team. The successful candidate will play a vital role in safeguarding our guests, colleagues, hotel facilities, and assets by ensuring effective surveillance, prompt reporting, and adherence to established security procedures.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Monitor CCTV cameras and surveillance systems across the hotel premises to ensure the safety and security of guests, colleagues, and property.
• Maintain continuous observation of key areas and identify suspicious activities, unusual behaviour, or potential security risks.
• Promptly communicate security concerns, incidents, and observations to the Security team for appropriate action.
• Monitor access points, public areas, back-of-house facilities, and other designated locations in accordance with hotel security procedures.
• Review, retrieve, and preserve CCTV footage when required to support investigations and incident reporting.
• Maintain accurate records of surveillance activities, security incidents, and relevant observations in the appropriate logs.
• Assist the Security team in investigating incidents, accidents, guest concerns, and breaches of hotel security protocols.
• Ensure the proper functioning of CCTV cameras, monitors, recording systems, and related equipment, reporting any technical issues immediately.
• Handle all surveillance footage, security reports, and confidential information with the highest level of discretion and professionalism.
• Follow established emergency response procedures and provide timely information to support effective incident management.
• Conduct regular checks of surveillance systems to ensure cameras are operational and critical areas remain under observation.
• Coordinate effectively with Security colleagues and other hotel departments to support a safe and secure working environment.
• Comply with hotel policies, operational standards, and applicable security and privacy requirements.
• Maintain a high level of alertness, accuracy, and professionalism throughout every shift.

What we need from you:

• Previous experience in CCTV monitoring, security operations, or a similar role is preferred.
• Familiarity with CCTV surveillance systems, monitoring software, and basic computer applications.
• Strong observation skills, attention to detail, and the ability to identify potential risks.
• Good communication skills and the ability to remain calm and respond appropriately under pressure.
• High standards of integrity, confidentiality, and professional conduct.
• Ability to work independently and collaboratively as part of a security team.
• Flexibility to work rotational shifts, including nights, weekends, and public holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.