CC Digital Services_SW 2_Deutsche Bank_Backend Engineer Genesys
# CC Digital Services_SW 2_Deutsche Bank_Backend Engineer Genesys **NTT DATA** · București · `On-site` 🕒 **Статус:** *Опубликовано: 11 дней назад* · *Источник: Indeed* --- ### About the Role Who we are Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements. For this business-critical platform, we are looking for a Backend Engineer who combines strong technical expertise with a clear sense of product ownership, with a particular focus on the Genesys CC platform, system integrations, and operational resilience. What Youll Be Doing - Technical Engineering Platform Ownership - Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys) - Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems - Taking ownership of the infrastructures scalability, high availability, and security - Enhancing SIP/VoIP, routing, and integration architectures - Ensuring code quality, CI/CD, automated testing, and stable deployments - Providing third-level support for critical production incidents - Managing end-to-end implementations from design and development through testing to go-live - Coordinating closely with external service providers and internal stakeholders - Ensuring compliance with regulatory and governance requirements - Playing an active role in architecture boards and technical decision-making processes - Driving innovation and the continuous evolution of the platform - Stakeholder Collaboration Teamwork: Working closely with Product Owners, Architecture teams, Operations teams (SRE / Operations), External implementation partners - Translating business requirements into effective technical solutions What Were Looking For - Bachelors degree in computer science, Information Systems, or related field - At least 4y+ of experience in working with Java, Spring Boot - Hands-on engineering experience in contact center solutions, ideally Genesys, SIP, VoIP, routing, and omnichannel platforms - Strong knowledge of: Backend development, e.g. Java and Spring Boot, API design and system integration - Strong knowledge of: Database technologies, particularly Oracle - Practical experience with: Unix/Linux systems, Web servers such as Apache and Tomcat, CI/CD pipelines and DevOps practices - Solid understanding of: Networking and security, including TLS and encryption, high-availability and scaling architectures Nice to Have: - Experience with AI-enabled cloud contact center solutions - Knowledge of working in regulated environments, ideally within banking - Experience with cloud platforms, preferably GCP - Experience with observability, monitoring, and KPI management
Наблюдалась 2026-10-07, впервые 2026-09-25, источник — Indeed.