Catering / Special Events Coordinator

ESSENTIAL FUNCTIONS

Under the direction of the General Manager and Executive Chef, the Catering / Special Events Coordinator is responsible for accurately servicing all catering food/beverage orders, organizing/maintaining all guest information and assisting all event day operations as needed.

• Proactively solicit new business by making daily cold calls, in person sales drops, engaging in other client prospecting in order to increase the size of the organizations client database.
• Responding to all catering inquiries in a timely manner.
• Creatively find ways to stay within the designated budget per event while meeting guests’ needs.
• Ensure billing accuracy and conduct bill review with the client prior to processing final invoice.
• Excellent verbal and written communication skills to liaise with clients, vendors and team members.
• Obtain feedback from clients following each special event and analyze client satisfaction and organizational performance.
• Fulfill opening and closing duties as dictated by management.
• Must maintain a friendly, positive attitude and a professional demeanor at all times .
• Must maintain a friendly and accommodating demeanor while building relationships.
• Must organize and accurately place orders in Toast for all guest orders to ensure proper execution of events.
• Effectively communicate with General Manager and the Culinary Team to ensure all applicable information is conveyed.
• Proactively upsells food/beverage offerings.
• Work as a team with fellow associates and other service departments within the Food Hall.
• Perform and successfully complete tasks assigned by management in addition to daily tasks.
• Menu design, event set up and break down.
• Assisting with event/daily operations as needed.
• Ensures all payments are received and responsible for reaching out to guests with outstanding balances.

QUALIFICATIONS