Catering Director

Position Summary

The world’s largest barbecue concept was founded in 1941 by World War I Veteran, Travis Dickey. It is now run by his grandson Roland Dickey, Jr and Roland’s wife, Laura Dickey. For the past 85 years, Dickey’s Barbecue Pit has served millions of guests Legit. Texas. Barbecue™ alongside their iconic Big Yellow Cup. The Dallas-based, family-founded barbecue franchise serves slow-smoked meats and home-style sides with 'No B.S. (Bad Stuff)' included for dine-in, drive-thru (select locations) and pick-up. We offer a workplace where employees are given meaningful growth opportunities and rewarded for their loyalty and contributions.

The Catering Director is responsible for driving catering sales, developing business relationships, and overseeing the successful execution of catering orders and events for Dickey's Barbecue Pit locations across the nation. This position focuses on growing catering revenue, building a strong customer base, developing new business opportunities, and ensuring every catering experience reflects Dickey's commitment to great barbecue and exceptional guest service.

The ideal candidate is a motivated sales professional with strong organizational, communication, and leadership skills who can build relationships, generate new business, and deliver outstanding catering experiences.

Essential Duties & Responsibilities

1. Catering Sales & Business Development

• Develop and execute strategies to increase catering sales and revenue.
• Identify and pursue new business opportunities within the local market.
• Build relationships with corporate offices, schools, churches, hospitals, sports organizations, and community groups.
• Conduct outside sales calls, networking, and community outreach.
• Answer and respond to inbound sales calls, increasing ticket averages at every opportunity.
• Follow up with prospective and existing catering customers.
• Generate repeat business through relationship building and exceptional service.
• Meet or exceed established catering sales goals.

1. Catering Operations & Execution

• Oversee catering orders from initial inquiry through delivery and completion.
• Ensure orders are accurate, properly packaged, and delivered on time.
• Coordinate catering schedules, staffing, food preparation, and delivery logistics.
• Communicate catering details clearly with franchise owners, company store leaders and internal teams.
• Ensure all catering events meet Dickey's quality, presentation, and service standards.
• Resolve customer concerns quickly and professionally.

1. Customer Relationship Management

• Provide outstanding customer service throughout the catering process.
• Develop long-term relationships with key accounts and repeat customers.
• Respond promptly to catering inquiries, quotes, and customer requests.
• Follow up after events to obtain feedback and identify future opportunities.
• Represent Dickey's professionally at networking events and community functions.

1. Financial Performance & Accountability

• Monitor catering sales performance and progress toward revenue goals.
• Manage catering costs, labor, and profitability.
• Identify opportunities to increase average catering order size.
• Maintain accurate records of leads, quotes, bookings, and sales activity.
• Provide regular catering sales and performance updates to leadership.

1. Team Leadership & Training

• Train and support team members involved in catering sales.
• Train and educate new franchise owners in all aspects of catering activities.
• Establish clear expectations for catering order accuracy and service.
• Partner with franchise owners and internal teams to ensure operational readiness.
• Promote accountability, teamwork, and consistent execution.

Qualifications & Experience

• Previous experience in catering sales, hospitality, restaurant management, or business development preferred.
• Proven ability to generate sales and develop new business relationships.
• Strong communication, negotiation, and customer service skills.
• Excellent organization and time-management abilities.
• Ability to manage multiple catering orders and deadlines.
• Comfortable with outside sales, networking, and community involvement.
• Proficient in basic computer skills, email, spreadsheets, and sales tracking.
• Valid driver's license and reliable transportation preferred.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• What are your salary requirements?

Work Location: In person