Career Support Team Lead | Recruitment Operations
# Career Support Team Lead | Recruitment Operations **ACCPRO INTERNATIONAL** · Taguig · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Job Summary: The Career Support Lead is responsible for driving daily execution, quality, and productivity of the Career Support team. This role supervises associates, provides coaching, ensures KPI achievement, and serves as the first escalation point for operational issues. Required Qualifications 3+ years of experience in recruitment operations or contact center environments 1+ year of supervisory or team lead experience Strong coaching, communication, and people management skills Confident in handling client and candidate concerns, follow-ups, and escalations in a fast-paced environment Adaptable and capable of driving team performance while maintaining strong stakeholder relationships Job Responsibilities Team Execution & Performance Drive daily and weekly targets for interviews, placements, and service quality Monitor individual KPIs and take corrective actions as needed Ensure consistent adherence to workflows and standards Coaching & People Support Conduct regular 1:1s, coaching sessions, and performance check-ins Provide real-time feedback and skills development support Escalate persistent performance issues with documentation Operational Oversight Manage schedules and workload distribution Identify recurring execution issues and recommend improvements Provide escalation support for complex job seeker or employer cases KPI Ownership Team productivity and output metrics Quality and accuracy indicators SLA adherence Associate performance improvement Stakeholders & Collaboration Career Support Manage Career Support Associates Cross-functional partners (Sales, Ops) Work Arrangements Work Location: The Curve, BGC, Taguig City Work Shift: US EST / Night Shift Work Set-up: Onsite Pay: Php34,000.00 - Php75,000.00 per month Application Question(s): Do you have experience in recruitment operations, if yes, kindly specify the years: Years of experience in contact center environment Do you have experience strong coaching, communication, and people management skills? Briefly explain. Are you confident in handling client and candidate concerns, follow-ups, and escalations in fast-faced environment? Are you adaptable and capable of driving team performance while maintaining strong stakeholder relationship? Are you comfortable working in a fast-paced environment while managing multiple cases and meeting quality/KPI targets? Are you willing to work onsite at The Curve, BGC, Taguig City during US EST/Night Shift? Current/Previous Salary and your Expected Salary: Reason for leaving/looking new opportunity: Availability to start and availability for interview: Viber & Phone Number and your active Email Address: Data Privacy Consent Do you acknowledge and consent to ACCPRO International's collection, use, storage, and processing of your personal data from your application and other lawful sources for recruitment purposes (including screening, verification, and endorsement to prospective employer clients), with the understanding that your data will be shared only for legitimate recruitment, retained as required by law, protected through appropriate safeguards, and processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), including your rights as a data subject to access, correct, object to, or withdraw consent where applicable? (Yes / No) Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-21, источник — Indeed.