Care Home Administrator
# Care Home Administrator **Woodheath Care Home** · Wirral CH49 0TF · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Administrator for Woodheath Care Home Job Summary To manage the administrative procedures within the home as directed by the Home Manager and to provide reception cover, promoting the Home and company to potential customers, appropriate authorities and colleagues in a pleasant, caring and professional manner. Key Responsibilities Administration To receive all residents/visitors to the Home in a pleasant efficient manner. Ensuring that the Visitors Book is completed and the appropriate person is notified of their arrival. To ensure that the reception area creates a positive first class impression, that it is tidy, welcoming and clean with up to date information available. To answer the telephone promptly and deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents. Liaise and build relationships with relatives, residents, professional service providers and other visitors. Undertake the position of appointee for residents without a living next of kin or any other person willing to accept the responsibility. To perform secretarial/clerical duties as required by the Home Manager and Director To ensure all correspondence received is date stamped and receives prompt attention. To ensure that the Home's filing system is maintained accurately and promptly. To ensure that when absent from the workplace key individuals are up to date with the location of files, equipment, contact details of relevant people/agencies in order to provide a seamless service. To provide administrative and clerical support and other support as may be requested from time to time by the Home Manager and other Senior Personnel. Financial Undertake purchase ledger responsibilities including ordering, reconciliation of delivery notes and management of invoices to be paid by Director. Undertake sales ledger responsibilities including : o The provision of accurate financial information to the Billing Team in order to raise invoices/credits in a timely and accurate manner o The submission of all new Private Resident contracts to Director o The liaison with Social Services / PCT / and other funders to ensure that the correct funding is in place where applicable o The Liaison with the PCT to ensure that the Funded Nursing/Personal Care is in place in a timely manner Manage petty cash, resident’s monies. Deposit/cash monies as required at the designated bank. Undertake credit control – chasing debts and late payments. Where necessary in accordance with Company Guidelines ensure that private resident's billing accounts are accurate and up-to-date. To provide all information that may be required by the Head Office Finance Department, in particular all information required for the production of monthly accounts. HR Maintain training records for both mandatory and regulatory requirements. Undertake checks on PIN numbers, Visa expiry dates and CRB checks on the required renewal dates. Order uniforms and badges where they are in use. Advise employees on HR policy or where to find information. Understand the benefits associated with working at Woodheath and be able to explain them to new members of the team. Ensure that all new members of the team complete their induction. Ensure that all end of probation interviews are carried out, paperwork is completed and records update. To accurately record and up-date information on personnel record files. Recruitment To assist the Home Manager with the recruitment of staff, ensuring that the process is followed accurately and takes into account relevant legislative requirements with regard to discrimination. Ensure that all pre-employment checks are undertaken and that all prospective employees are fit to work in accordance with CQC regulations and Company policy Payroll Business Systems To effectively manager all people data using the company’s business systems. This will include but not be limited to : o Regular and timely maintenance of all employees personal data including change of name, address, bank account information, variations to contractual terms and conditions, changes to rates of pay and alterations in contractual hours o Ensure all starters and leavers are updated in the system weekly in order to ensure that payroll is accurate and no overpayments are made to leavers. o Ensure that all absences are maintained accurately including, holiday, sickness and unauthorised absence. o Make sure that all data entered complies with the HM Revenue & Customs Real Time Information requirement. o Ensure that all employees’ timesheets are accurate, signed off by the Home manager and hours input into the payroll system on a weekly basis. General To perform data collection and carry out analysis of sales activity working alongside the manager/sales team to ensure all sales and customer service activity is recorded. To highlight areas of success and identify where resources are not being effectively utilised. To ensure ordering of sales support/marketing materials is timely and all literature is kept up to date and available for the sales team and visitors as and when required. Comply with the Company Appraisal system and attend an appraisal every year. Ensure updated mandatory training requirements are met. Qualifications GCSEs (or equivalent) including English and Maths Experience Administration in a process driven environment Using an HR or payroll or finance system Recruitment and selection procedures Using Core Microsoft Office applications Income and expenditure processes Experience of working in a nursing and residential care environment in an administrative capacity Experience of a shift driven hourly payroll Technical Skills Excellent communication skills both written and verbal Possesses good numerical skills Good systems knowledge and skills Excellent organisational skills and methodical approach. Advanced customer service skills Good time management and planning skills Attention to detail and accuracy Knowledge of CQC requirements with regard to the registration of a nursing/residential care home (desirable but not a requirement) Personal Qualities Keen to learn and improve own performance Committed to communicate with customers to understand their needs Will go the extra mile to help fulfil customers’ needs Has a ‘can-do’ attitude to work Ability to work unsupervised and maintain professional standards Personable, professional and approachable manner Smart appearance Will respect confidentiality Flexible and adaptable 40 hours per week Monday - Friday. Job Type: Full-time Pay: £33,000.00 per year Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-19, источник — Indeed.