Captain - Yellow Fin Horse
Job title: Captain (with Hosting Responsibilities) Department: Yellow Fin Horse Report to: Restaurant Manager Position Summary: As a Captain, you are a key member of the Food & Beverage team responsible for delivering exceptional dining and beverage experiences while also supporting hosting operations. You ensure smooth service flow, lead by example on the floor, and act as a bridge between guests, service staff, and management. In addition to providing attentive table service, you assist with reservations, guest seating, and front-of-house coordination. This role requires strong leadership, operational awareness, and a commitment to upholding the highest standards of hospitality, professionalism, and efficiency. Duties & Responsibilities Guest Relations & Hosting Greet guests warmly upon arrival and escort them to their tables with professionalism and courtesy. Assist in managing reservations using OpenTable, including bookings, cancellations, no-shows, and walk-ins. Monitor table availability, manage waiting lists, and provide accurate wait time estimates. Recognize repeat guests and personalize service based on preferences. Answer telephone inquiries and provide accurate information regarding restaurant and hotel services. Service Excellence & Floor Leadership Provide exceptional table service, ensuring guest satisfaction at all times. Lead by example in delivering attentive, anticipatory service in line with brand standards. Support and guide team members during service to ensure smooth and efficient operations. Participate in daily briefings and ensure the team is informed of specials, reservations, and service updates. Ensure the team is well-prepared, properly groomed, and equipped for service. Order Taking & Coordination Take accurate food and beverage orders and input them correctly into the POS system. Communicate guest orders, including special requests or dietary requirements, to the kitchen and bar. Verify orders before serving and ensure timely delivery to guests. Make informed menu recommendations and upsell when appropriate. Product Knowledge Maintain comprehensive knowledge of food, beverages, ingredients, preparation methods, portion sizes, and allergens. Clearly explain menu items, daily specials, and beverage offerings to guests. Ensure menus are clean, updated, and presented according to standards. Table Service & Setup Prepare and set tables according to restaurant standards, including linens, glassware, and cutlery. Maintain cleanliness and organization of the dining area throughout service. Clear and reset tables efficiently using proper procedures. Assist in rearranging tables to accommodate different party sizes and service needs. Cash Handling & POS Operations Present bills and process payments accurately, including cash and credit card transactions. Handle voids, discounts, and complimentary items according to company policies. Assist with closing reports and ensure accuracy and timeliness. Bar & Operational Support Assist with bar operations, including stocking supplies and supporting beverage service when needed. Ensure bar and restaurant areas are clean, stocked, and well-maintained. Assist with inventory control and report shortages. Health, Safety & Compliance Verify guest age for alcohol consumption and ensure responsible service of alcohol. Intervene professionally and discreetly with intoxicated guests to maintain a safe environment. Follow Food Safety and Hygiene Management System standards. Adhere to Fire & Life Safety procedures and emergency protocols. Teamwork & Leadership Work collaboratively with team members and management to achieve service excellence. Delegate tasks effectively and ensure proper follow-up. Support team development through training, coaching, and sharing knowledge. Maintain punctuality and adhere to work schedules. Operational Excellence Follow all operational checklists and report any issues to management. Maintain cleanliness of all service areas before, during, and after service. Protect and maintain restaurant assets in optimal condition. Assist with special projects such as menu updates, promotions, and events. Additional Responsibilities Act as a role model by maintaining professional behavior, grooming, and communication. Handle guest complaints or service issues promptly and escalate when necessary. Stay updated with industry trends and continuously improve service skills. Support overall outlet operations and step into server or bartender duties when required. Job Type: Full-time Pay: From RM2,600.00 per month Benefits: Health insurance Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development Experience: Hostess: 1 year (Preferred) Captain: 1 year (Preferred) Hotel: 1 year (Required) Language: English (Required) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-14, источник — Indeed.