Campus Lead, Residential Treatment

About Altior Healthcare

Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.

Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives.

As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.

Job Summary

Reports to the Program Director, works collaboratively with Program Managers, Dorm Leads, Clinical Assistants, Training Supervisor, Human Resources, Intake/Discharge Team, Nursing, Facilities, and Clinical team to support optimal program operations.

Responsibilities

• Strategically utilizes staff throughout the facility based on their strengths and needs.
• Provides on-the-floor training and supervision for staff.
• Maintains contact with all pods throughout shift and responds to requests for support.
• Communicates all staff concerns to program management team
• Demonstrates alignment with Ridge NH leadership team and models professionalism
• Operates as a “culture keeper”, providing coaching and development to staff regarding professional conduct as a team.
• Responds to critical events, client crises, and requests for support in a timely manner.
• Models CPI aligned de-escalation strategies
• Completes all critical incident reports in 24 hours
• Provides communication to external stakeholders on critical events within 24 hours.
• Identifies and provides solutions to teams managing recurring incidents and elevates any continued concerns to program management.
• Ensures adherence to emergency operating procedures
• Ensures that the facility remains in ratio (1:4) and that staff scheduled on shift are supported.
• Conducts searches for all dorms randomly and as needed for safety risks.
• Assigns staff and provides coaching and oversight on 1:1 supervision and documentation.
• Provides on the floor coaching regarding head counts, environment scanning, and zoning.
• Is present during all times of transition.
• Manages accuracy of all spreadsheets (dorm chart), as well as the EHR for occupancy.
• Collaborates with clinical team to support assessments and de-escalation.
• Provides real time direction and feedback to staff regarding the relational model of care, client safety and interventions to support optimal outcomes.
• Collaborates with Training supervisor to support onboarding and training for new hires.
• Communicates all areas where further training is required to program management
• Elevates employee concerns to human resources and program management team
• Provides real time direction and feedback to staff regarding the relational model of care, client safety and interventions to support optimal outcomes.
• Collaborates with Training supervisor to support onboarding and training for new hires.
• Communicates all areas where further training is required to program management
• Elevates employee concerns to human resources and program management team
• Provides real time direction and feedback to staff regarding the relational model of care, client safety and interventions to support optimal outcomes.
• Collaborates with Training supervisor to support onboarding and training for new hires.
• Communicates all areas where further training is required to program management
• Elevates employee concerns to human resources and program management team

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Qualifications

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• Experience working with individuals with mental health diagnoses.
• Experience working in management or supervisory level role in a residential facility.
• Education, training, or work/volunteer experience with adolescents.
• Valid driver's license with clean driving records and current auto insurance.
• Valid driver's license with clean driving records and current auto insurance.
• Current CPI certification or applicable crisis training and/or education.
• Water Safety certification.

Benefits

• Comprehensive benefits package: medical, dental, and vision.
• 401k with 4% match.
• Paid Time Off Programs including vacation, holidays, and illness.
• Chef made meals onsite.
• Professional trainings provided for development; continuing education assistance for clinicians.
• Supportive clinical supervision and professional development.

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