CAM ServiceNow Integration Lead

Role Title: CAM ServiceNow Integration Lead

Location: Remote

The ServiceNow Integration Lead is responsible for integrating CAM activities across the broader ServiceNow ecosystem — HAM, SAM, and CMDB — to streamline workflows, eliminate duplicate effort, and surface automation opportunities. The Lead executes the Phase I ServiceNow Ecosystem Assessment, drives ServiceNow Integration in Phase II, and optimizes the integration in Phase III.

Key Responsibilities

· Design and develop ServiceNow Performance Analytics dashboards and native reports for ATO Managers, ISOs, the AODR, and program leadership.

· Configure and maintain the CAM Module to support evolving operational needs, including form changes, workflow refinements, and integration adjustments.

· Develop and maintain data integrations and exports from ServiceNow to Power BI in coordination with the Power BI Engineer.

· Maintain data quality, integrity, and lineage for CAM-related data; resolve data issues raised by ATO Managers or the AODR.

· Implement role-based access and data security controls within ServiceNow.

· Document development work, including data dictionaries, configuration changes, and reporting SOPs.

· Conduct ad hoc data analysis and ServiceNow scripting to support program decisions, audit responses, and risk reviews.

· Partner with the Business Analysts and Sr Cyber Security Engineer to translate process and inheritance logic into reportable metrics.

Required Qualifications

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a directly related technical field. (Candidates with non-technical degrees may be considered if they demonstrate 10+ years of progressive experience in information security, IT operations, or automated monitoring platforms with relevant certifications.)
• 8 years of progressive IT experience, with at least 5 years of hands-on experience in one or more of the following: information security platforms (e.g., ServiceNow GRC/IRM, RSA Archer, MetricStream, Galvanize/Diligent), IT service management platforms, or automated compliance monitoring tools.
• Demonstrated experience configuring information security, risk management, or continuous automated monitoring modules — including compliance workflows, control assessments, automated alerting, and reporting. (Candidates must be able to describe specific implementations, not just list platform familiarity.)
• Hands-on experience building compliance and performance dashboards using enterprise reporting tools — including KPIs, metrics, scorecards, and trend analysis for cybersecurity and risk management audiences.
• Experience developing data integrations between information security or IT operations platforms and enterprise BI tools (e.g., Power BI, Tableau, Qlik) using APIs, scheduled exports, database connections, or similar methods.
• Working knowledge of ATO lifecycle processes, Risk Management Framework (RMF), and cybersecurity compliance metrics — including control assessment status, POA&M tracking, and continuous monitoring reporting.
• Experience with CMDB or asset management systems, including asset discovery, configuration item lifecycle management, and asset-to-service relationship mapping.
• Minimum 1 year of experience supporting federal government IT programs — preferably VA, DoD, or civilian agency environments. (Candidates must understand federal governance structures, compliance requirements, and stakeholder engagement norms.)
• Proven ability to lead technical initiatives — including integration planning, stakeholder coordination, milestone management, and phased delivery. This is a Lead role, not a pure engineering position.
• Strong written and verbal communication skills with demonstrated ability to translate complex technical and compliance concepts into executive-level briefings for non-technical federal stakeholders.
• Relevant professional certification — required. Acceptable certifications include, but are not limited to:
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)
• ISACA certifications (CISA, CRISC, CISM)
• ISC2 certifications (CISSP, CCSP)
• CompTIA Security+, CASP+
• ITIL Foundation or higher
• Platform-specific information security certifications (e.g., RSA Archer Certified Administrator)

Preferred Qualifications

· ServiceNow Certified Application Developer or Certified Implementation Specialist – Risk and Compliance.

· Experience exposing ServiceNow data to Power BI or other enterprise BI tools.

· Background supporting federal or VA cybersecurity programs.

Pay: $60.00 - $65.00 per hour

Expected hours: 40.0 per week

Work Location: Remote