Calling Agent – Client Engagement & Feedback
# Calling Agent – Client Engagement & Feedback **Remote Office** · United States · `Remote` · `Part Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Call-Center-Representative]` `[Survey-Research]` `[Telemarketing]` `[Call-Agent]` `[Client-Care-Agent]` `[Customer-Experience-Agent]` `[Agent-Call-Center]` `[Customer-Engagement-Representative]` `[Customer-Care-Agent]` `[Call-Centre-Agent]` `[Client-Support-Agent]` --- ### About the Role This is a remote position. Hiring: Calling Agent - Engagement & Feedback (Part-Time | Remote) Position Details: Employment Status: Part-time Work Roster- Tuesday to Saturday (Flexible Schedule | US Time Zone) Location: Remote Experience Requirements: Minimum 3 years in a client-facing or appointment setting/survey role Start Date: ASAP About the Role: Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedback to support one of our trusted clients. This role is more than just setting appointments—it’s about building rapport, understanding the client’s product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers. Key Responsibilities: - Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals. - Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations. - Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail. - Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data. - Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills. - Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format. - Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately. - Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience. Requirements: - 3+ years of experience in appointment setting, client communications, or survey-based roles - Strong verbal and written communication skills - Excellent phone etiquette and a confident, friendly speaking tone - Exceptional listening and documentation skills - Comfortable using Excel and managing large volumes of client data - Highly organised, detail-oriented, and results-driven - Experience working in US time zones preferred Why Join Remote Office ? - Long-term role with a stable, growing Australian client - Flexible work hours within the US time zone - A supportive, remote-first work environment - Competitive compensation - Collaborate with international teams and expand your global experience Originally posted on Himalayas
- Customer-Service
- Call-Center-Representative
- Survey-Research
- Telemarketing
- Call-Agent
- Client-Care-Agent
- Customer-Experience-Agent
- Agent-Call-Center
- Customer-Engagement-Representative
- Customer-Care-Agent
- Call-Centre-Agent
- Client-Support-Agent
Наблюдалась 2026-10-13, впервые 2026-10-13, источник — Himalayas (JSON API).