CALL CENTRE TEAM LEADER (MANDARIN SPEAKING)
Competitive Salary offered Based On Experience! JOB RESPONSIBILITIES Supervise and manage the day-to-day activities of the assigned Call Centre team. Lead, coach and motivate Call Centre Agents to achieve daily, weekly and monthly performance targets. Monitor team performance, including productivity, call volume, quality, attendance and KPI achievement . Conduct regular team briefings, coaching sessions and performance discussions. Provide guidance and support to team members to improve call quality, productivity and overall performance. Identify performance gaps and take appropriate corrective and improvement actions. Monitor calls and customer interactions to ensure service quality and compliance with Company policies and procedures. Track and follow up on individual and team targets to ensure KPIs are consistently achieved. Prepare and submit daily/weekly team performance reports to the Call Centre Manager. Assist in resolving operational issues and customer escalations within the team. Ensure team members adhere to Company policies, procedures, attendance requirements and work standards. Support the Call Centre Manager in implementing new processes, initiatives and performance improvement programmes. Maintain a positive, professional and target-driven team environment. REQUIREMENTS · Diploma/Degree in Business Administration, Management, Communications or a related field. Relevant work experience will also be considered in lieu of formal qualifications. · Minimum 2–3 years of experience in Call Centre / Contact Centre operations , preferably with experience supervising or leading a team. · Candidates with strong Call Centre experience who are ready to take the next step into a Team Leader role are encouraged to apply. · Mandarin-speaking is required. Candidates must be able to communicate effectively in Mandarin and English. · Strong leadership, coaching and people management skills. · Good understanding of Call Centre KPIs, productivity measurements and performance management. · Good communication, interpersonal and problem-solving skills. · Proactive, responsible and results-oriented with a strong sense of ownership. · Able to work independently and under pressure in a target-driven environment. · Proficient in Microsoft Office, particularly Excel. · Experience in debt collection, banking, financial services, credit management, telesales or customer service will be an added advantage. WHAT WE ARE LOOKING FOR We are looking for someone who is hands-on, proactive and able to lead from the front . The successful candidate should be comfortable working closely with agents, providing coaching and feedback, monitoring daily performance and taking action to ensure the team achieves its targets. Interested candidates are invited to submit their updated CV to HR at hrd@smartsolution.asia Join P&A Smart Solution and be part of our growing team! Pay: RM3,500.00 - RM5,000.00 per month Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-02, найдена на 2 площадках, источник — Indeed.